Stayed here for a birthday which was Thanksgiving, I got the penthouse suite. I booked here through booking for 3 nights, it was a bit of a problem at first because when I tried to check in the system didn't work. I was helped by a tall black guy who worked at night, he did everything he could for me. On my second night I tried to add another night, it was the Spanish lady who told me I couldn't because all the grooms were full (which was a lie). I saw the black guy again and he added to my night. I wish I knew his name but you guys should give him a raise lol his customer service skills were excellent. The room was beautiful, I liked everything, and everything was nearby, there was no need to go anywhere. I will book here again.

We've stayed here 3 times - 2019, 2021, 2023 - always in August. The location can't be beat with the hotel being walking distance to great restaurants and bars, grocery and convenience stores, and liquor stores. This comes in handy because you have a fridge and microwave in your room. The reasonable resort fee includes two beach lounge chairs with an umbrella, just steps away from the hotel. The lounge chairs and umbrella alone are worth more than the daily resort fee. The restaurant downstairs (not owned by the hotel), Front Porch, has great food and wonderful staff.

This property used to be a Crowne Plaza property and I was nervous when it seemed to have no new ownership earlier this year. I booked at another hotel, but once I saw that Sonesta took over, I changed my booking back to Z Ocean. We love the location and that all rooms have generous balconies with patio furniture.

The rooms have two refrigerators - one used by the hotel for minibar items and one empty for you. There is also a drawer of non-perishable minibar items in the kitchenette area. You have a sink, dishes, utensils, drinking glasses and coffee mugs. There is either a Nespresso or Keurig in the room, also.

We love the split bathroom - it's one long bathroom with sliding doors to separate the two vanity areas and the toilet (three sections) with the huge shower with multiple sprays and shower heads at one end of the bathroom.

The only complaint would be the rooms could use a refresh. The sofas are not comfortable at all. The furniture overall could use some updating and it would be great to periodically check that all light fixtures are working and all knobs (for example, shower faucet knob) are in place. I'm hoping Sonesta puts a little money into this property to make it shine.

During our stay this year, several team members stood out for us with their fantastic service: Daniel (manager), and front desk team Stacey, Andrea, and Serge. They took care of every little thing we needed and asked for with the sort of graciousness you would hope to receive. A really stellar team!

We can't wait to get back to making this a yearly visit!

Stayed here for a one night escape with my spouse. It was amazing. The staff was friendly and available. The check in was a breeze. There is an amazing restaurant right on site. Our room lead right out to the pool which was perfect. The room was well equipped and spacious, could easily accommodate 4 people. The bathroom was huge and had a rain shower. It was just steps from the beach and right in the middle of everything yet still very quite.

Stayed here for a couple of nexts after our cruise ended to extend our vacation and we were very impressed. The staff was extremely friendly & helpful during our entire stay, the hotel had a lot of cool features (such as the private hot tub on our balcony) & the location was spot on! We will definitely be staying at this hotel again.

We booked this hotel as a day stay as our cruise disembarked at 8 am and our flight was not until 6 pm. We ate at the restaurant for breakfast until our room was ready. It was delicious! We then were pleasantly surprised with the room. It was spacious and we appreciated the huge shower after the tiny boat shower. The balcony was perfect for people watching. It was across the road from beach access, Starbucks, ice cream, and beside many restaurants. We would totally come back and stay for longer, but it was exactly what we needed for a few hours!

Great location on South Beach. We a wonderful stay here. I got an upgrade to a poolside room - thanks to my IHG Platinum Elite status. We arrived a few hours before the standard check-in time and the room was ready for us already. They also surprised us with a complimentary bottle of red wine and a nice note thanking me for my loyalty to IHG. We were there during the off season and there were very few guests at the hotel during the period of our stay, so we pretty much ended up having the the glass-bottomed pool and the hot tub to ourselves most of the time. The beach chairs and umberella are included in the daily resort fees that they charge. Pretty good in-room dining options. The hotel's restaurant, The Front Porch Cafe, on the lower level is pretty popular. They have indoor and outdoor seating and some really great food - a lot of reviews mentioned the Avocado Toast and so we decided to give that a shot. We loved the Avocado Toast and ended up getting that for breakfast on 2/3 mornings. On the whole, this is easily one of the best IHG properties that I've stayed at so far.

Pretty Cool. Stayed for 4 days and 3 nights. The shower was amazing, the balcony was beautiful, and the rooms were really cozy. Nice restaurants around the hotel and the beach is like 10 steps away from the back of it. If you trying to ballout in South Beach and get great service then you should definitely come here.

Great Hotel. Stayed on 4th floor in on of 25 penthouse rooms. It includes a private rooftop deck with jacuzzi. Great view of the ocean. Rooms have a kitchenette with fridge along with dishes and utensils. We stay here every year when we visit South Beach.