Gale South Beach, Curio Collection by Hilton in Miami Beach

Hotel lost power and service for the majority of my stay, hotel would not offer a refund for the stay that was given to guests who physically booked on site due to booking online, I would very much like my money back for the duration of my stay due to the lack of power.

My son was riding one of there bikes and it was taken from him by a homeless man. After I spoke with SJ the manager I was made to pay $1,000 for the bike. They wouldn't let me leave the hotel to make a police report was told that if i do a police report it makes it hard for there guest to ride there bikes because they dont have no way of knowing what bikes are stolen and that its Miami it happens all the time. Was also told that I had to pay $1,000 for the bike because they can't just buy 1 bike you have to cover the cost for the full order from where they order the bikes from which gives them 2 bikes. They also gave my family who was not staying at the hotel a key to my room without verification or my permission sooooooo unsafe. They dont have ice machines and the water they give you is always hot. Night time crew is rude. After sitting outside at the tables all day when the night shift came in they told us we had to move and couldn't sit there. Yeah worst vacation ever there and this was not my first time to Miami so no I didn't understand when she said this Miami it happens all the time.

Very bad and rubbish