Cascade Hotel in Yerevan

MINI BAR/ WATER BOTTLE SCAM

I’m writing this to share my genuine experience, including both the good and the bad.
From the 29th to the 1st, I stayed at Cascade Hotel with my friend. Overall, the stay was good until checkout.
During checkout, the staff claimed that we had used items from the minibar and asked us to pay for a beer and a bottle of water. However, we did not use any minibar items at all. We ordered food from outside, and both my friend and I were extremely sick with the flu, so we did not consume cold water or alcohol.
Despite explaining this, the staff insisted that the items were used. This raises a concern about accountability—either the minibar was not properly checked or refilled after the previous guest, or there was a mistake from the hotel’s side.
As I did not want to miss my flight, I paid the charge and checked out, even though it was for something we did not use.
I would advise future guests to be cautious and double-check the minibar upon arrival, as you may be charged for items you didn’t use. Or you may be charged for a damage you did not cause. This is not about money it’s about accountability and fairness.

We stayed for three nights, and unfortunately the experience was not satisfactory.

The room was cold and the heater did not work adequately, making the stay uncomfortable, especially as we were unwell during this time. Additionally, there is an underground metro line running directly beneath the hotel, causing noticeable noise and vibration, which affected our rest.

To make matters worse, at checkout we were charged for minibar items (a beer and water) that we did not consume. We did not use the minibar at all and instead repeatedly requested boiled water from reception, which they can verify. Despite explaining this, the charge was not removed, and we paid only to avoid further conflict.

This combination of poor room comfort, noise disturbance, and an unpleasant checkout experience left us disappointed. I strongly recommend future guests check the minibar immediately upon arrival and ensure room facilities are fully functional before settling in.

Firstly the hotel is located in the middle of the city,next to the cascade,thats the only plus point.Other than that the hotel rooms are really tiny.Breakfast options were not up to the mark.