Silver Sands Beach Hotel in Protaras

The hotel itself is okay but quite dated and in need of renovation.Unfortunately, the biggest issue was the cleanliness.Under the bed, there was a thick layer of dust, leftover popcorn and empty bottles-clearly, it hadn't been cleaned in a long time.The bathtub was also dirty, and we had to wash it ourselves before using it ( we didn't come here to claen!).Our sheets weren't changed once during our 7-day stay,and the towels were only replaced once.Glasses weren't replace daily, so we had towash them ourselves.the ashtray wasn' emptied and the coffe wasn't reffiled- we had to ask at reception every day. There was also only one power socket on the side of bed, so we had to unplag the kettle to charge our phones. The food at hotel was okay, but breakfast was very boring-the same thing every day with no choice. The only real positive was excellent service in the restaurant. Te hotelhas a great location with beautiful sea view, close to many shops and restaurats, but overall it does not meet the standards of 3-star hotel.

Great location right on the beach and by the ***** spoiled by poor management. On arrival was put in a side view room when I paid extra for a front seat view room. Told reception was told its not their fault to come back in morning after breakfast. We stayed the night in a dirty room and was woken up at 7.45 am by a woman singing to music we thought she was in the room with us! The rooms have adjoining doors. We went to reception and was sent in to see the manager. She only looked at my wife when conversing. She said they class the side room as a front view because of the big balcony! She said come back at 12ish and we will have a room sorted and we will give you late check out at 6pm for inconvenience ( which didn'thappen they were phoningus at 12pm why we weren't out of our room and maids lettingthemselves in). We still wasn't able to unpack. When we went to the new room the maid was in it and said she be 20 mins. So we went back to the other room with bags to wait and the manager walked in with a man wanting to sell the room!!!! She said what are you still doing here Out Out!! So rude. Had to bite my tongue. The following day we didn't get clean towels when phoned reception they said they send some up none arrived. Phoned again and was told to come down and get beach towels. We used our own. The maid was very poor making bed and replenishing things. The restaurant is small and poor choice. We ate out mostly. Plenty of beds in the grounds but most are in the shade. Around the pool are usually gone first thing. Overall we had a poor experience I think starts with a very poor manager who is rude and reactive to problems instead of proactive!

Be careful when looking at the photos of this hotel, they are very deceiving. We booked a room for 3 people and upon arriving at 1.30am saw that the room was only made up for 2 people. One bed hadn't even been made and we only had cups and towels for 2 of us. We complained at reception and the lady showed up at our door with bedding and I had to make the bed myself!! We asked to upgrade our room and was told that all the rooms are the same size except for family rooms which were an extra £100.00. There wasn't enough room to put our clothes so we couldn't unpack. The staff really didn't want to know to be honest except for one called Monica who was extremely helpful but we only saw her the day before we went home. The food was nice except for the fish and chicken being very undercooked. The pool is smaller than the photos stipulate but it is very close to the beach which was the only good thing about the hotel really. I won't be staying there again.