Palm Village Villas in Protaras

This was our first trip to Cyprus and had booked this villa as our last one let us down. When we arrived everything looked OK at first glance apart from it looked a lot smaller than the pictures. We didn't care as we planned to spend most of our time outdoors anyway. It quickly became apparent that the villa needed some TLC. The villa had not been properly cleaned for our arrival and there was a lot of things broken/faulty. Outside, the parasol was broken, the chairs looked like they hadn't been cleaned, the table hadnt been cleaned and some of the chairs were broken. We were told by James Villas that our villa would be cleaned, bed changed and fresh towels on day 7 but we had to phone multiple times as this hadn't been done. The cleaner finally arrived late on day 10, changed beds and left stained fresh towels but did not clean. There was no cleaning products even in the villa that we could have cleaned ourselves. By the time we left after 2 weeks, the villa was disgusting. We paid a lot of money for this villa and are not happy with what we received. Villa needs some serious attention and a lot of work to bring it up to standard.

Stayed at number 42. On arrival the entire place reeked of stale cigarette smoke. The furniture and fittings are old, tired and worn out. The sofa is torn, the slats on the bed broken. The sun loungers are filthy with large cigarette burns. The entire villa was completely filthy dirty. It took three washes through with bleach of the floors for the water to not be black. The kitchen cupboard fronts and surfaces were filthy. No bath plug for the bath. Towels were thin, old and worn out. Advertised as including pool towels, when I contacted the agent and requested the missing pool towels they dropped off further thin and nasty bath towels. The dirt and the air conditioning made me ill as it was all so dirty. The mattresses, bedding and pillows all smell very strongly of cigarette smoke. Such a shame as the location is good. 5 minutes walk to a shop and a few bars. 10 minutes walk to the beach and 25 minutes walk to Protaras main *****. Overall a lovely area but choose a villa maintained by a different company so it’s clean enough to stay in.