Katerina Palace Hotel in Argasi

Have stopped in the main hotel and the rooms are lovely, clean and tidy, this time stayed in Studio 2 and our room was disgusting, the bed was broken, the mattress was like a sea saw, no slats at the bottom and the ones at the top were broken, told reception they didn’t seem that bothered even though I informed them that I had spinal surgery a few months before and I have a spinal shunt in my back. They told us they had no other rooms and that maintenance would come and sort it, that night we had to us the sofa cushions to prop up the top end of the bed in order to sleep on it. Next morning had to report the shower not working and asked again about maintenance and they told us it would be done while we were out, got back nothing had been done so asked again and was told “the wood shops were closed” so had another night of no sleep, next day they sorted both out. Our fire alarm in the room would go off randomly and we told a Scottish guy on the desk that night and his attitude was disgusting. Asked for the manager the next morning and was told they didn’t come to the hotel until the next day. We were only there for a week so we ended up leaving it as we just wanted to relax. Pool The sun bed wars were a joke and half the beds were broken, the floor was like an ice rink when wet and the pool became really murky by the afternoon as there is no where to shower your sun lotion off before getting into the pool. The kids pool had an orange/green scum mark around so we didn’t take our grandson in there. The steps down to the bottom pool were filthy and were overgrown with bushes making it hard to use them and they were slippier than the pool area. I never once seen anyone checking the PH levels and at night a man walked round the pool with a white bucket throwing white powder into the water without checking any levels. How TUI can post them as 3 stars is beyond me

WARNING You will have to get up at 6am to get a sun bed by the pool Yes floors around pools can be slippery but this flooring is next level around the pool area! - as mentioned numerous times by different customers on trip advisor Tiles are not fit for purpose Multiple falls witnessed around the pool area Apparently have not had any complaints of falls and injuries? Despite seeing this daily Nothing put in place extra as this clearly is an issue as i know this has been brought to their attention numerous times whilst i was there. Katerina staff nor Tui take any accountability for this nor care about peoples safety People seriously hurt themselves whilst i was there one young boy cracked his head open, another broke her spine in 2 places and another lady fell down the stairs and had severe bruising Staff rude and uninviting Paid €70 per room - which was not informed about prior The only good things about this holiday were being close to other things/ food places etc.. and the cleaning staff for our room was good

I have never written a review before but sadly feel it necessary. We have stayed at Katerina Palace Hotel 3 times previously and found it absolutely fine. I decided to book a late summer break and booked Katerina Palace Studios. After reading a number of negative reviews I contacted the hotel and asked if I could pay to have a hotel room instead, they said I could not as it was a different Tui contract and not to believe everything you read - my first mistake! In brief: Studio was awful Sparse Unclean - I took anti bac wipes and had to wash bathroom walls, floor, wardrobe, dressing table, door handles, switches Towels were like rags, shower head broken, toilet seat ill fitting Maid never made the bed once Maid only mopped floor on one occasion I had to ask reception for clean towels 3 times, they were just never replaced. The only thing the maid did was empty bins, even this wasn’t done on 2 occasions Internet connection was dreadful Tv didn’t work I found receptionists to be unhelpful on occasions. I felt it was pointless in the end asking for their help Definitely not 3 star in any way Tui need to review their rating of this accommodation