Astra Village in Hersonissos

Just back from a week here. We booked as reviews were good. The accommodation is looking a bit dated and warn. There was no tap in our sink in kitchen, so only way to access water was from bathroom sink. When we arrived the young lad on reception could not help with cases we were told as he had a bad arm? So we struggled a bit navigating a lot of steps to roomas my husband has carpal tunnel in both hands. On first morning after showering I noticed a cockroach 🪳 on my husbands bed and cockroach poo! We went to reception and the older lady who seemed to be in charge refused to move us making out that she couldn’t understand us and there were no rooms available. She did however offer to spray our room leaving our belongings in it and expecting us to to still use the room. I explained my husband has respiratory issues and still no offer of room change. We then felt we had to call Tui our tour operator who the lady on reception again said she had no contact numbers for. After a call to home with Georgia who followed up with an email we were then offered another room after an hour or so. We were then shown to another room to check we were happy with it. The whole situation left us frustrated and ignored even with very legitimate complaint on our much look forward to holiday. Breakfast was ok toast cake fruit yoghurt fried food croissant juice tea and or coffee buffet style. Manos and cleaning ladies are lovely and do a good job. Unfortunately I was ill and needed a Dr and whilst awaiting the taxi was asked at reception if we’d like to change rooms as they needed ours the next day! We weren’t due to leave room until 11 next day and were being asked to move at teatime Saturday when I was very poorly. So no concern really for poorly customer just thinking of convenience for them. We moved next morning to room underneath our original. We’ve stayed in Piskapiano and Koutouloufari for 10 years and Elounda for 2 years before that. Sadly this is the worst customer care we’ve experienced and the first cockroach. Unfortunately where there is one cockroach there are others. Sorry Astra you fell down and we won’t be returning ever.

Do not stay here under any circumstances please see picture of room below. I’ve asked three days to move rooms and been told no because they are fully booked. There is ants everywhere in our room. Our room is also been noted to be the worst room on resort and still nothing has been done. We paid for a Seaview which we haven’t got. I have complained to the travel company for also looking into the matter. We have an all of the balcony. We don’t even have windows for ventilation in the apartment