B&B Il Granello di Senape in Rome

They attacked us on the balcony of our room, forcing the blinds and the window door and robbing us. The hotel management tried to downplay and cover up the damage; they did not want to offer us a letter of complaint nor did they provide us with any type of help to solve the incident. In fact, I didn't even want to call the police about what happened. We went to another place since the blinds and window in the room were broken, he insisted that we stay there with a room in terrible security conditions and what had just happened having happened. After reporting him and trying to reach an agreement with Alessandro, he treated us like frauds, accusing us of wanting to profit from the situation when the only thing we asked for was the letter of claims and the approximate value of everything stolen and the two lost nights, since they took practically all my partner's clothes, leaving the underwear he had already put on and what he was wearing at that moment and we had to spend €310 making an emergency reservation somewhere else. He sent us photos with his son, A MINOR, to try to do some type of emotional blackmail and called us bad people several times at the time we decided to take this whole case to trial. A disaster of management, a horrible experience, unsafe location, terrible professionalism in which many positive reviews are surely bought. Here I attach photos of the video we took so that you can appreciate what happened a little.