Le Meridien Visconti Hotel

Never been treated that bad as a Titanium member. They ignored our requests, didn't upgrade us although all the room categories were available and then even downgraded our room without telling us. The worst place ever. Italian hospitality at its best... not. As a guest you are just annoying to them. the breakfast is a disgrace with the cheapest juices and charges for eggs/omelettes. let's not forget they are part of Marriott where these sort of things are included in the breakfast fee.

This hotel is really hard to describe. I was tired on my first night in Rome. I got the room card and checked in directly at 8pm. I was given the lowest floor, which is a protruding place next to the elevator. It is not at all In the corridor, the sockets and air conditioner were broken, the lights flickered all night, and there was a sign saying "help". When I booked, I saw that it was supposed to be a shower, but it was a bathtub, short and broken. I called Ctrip and they said that the room was full and I couldn't change it today, but I had to change it tomorrow. To be honest, if I hadn't just taken a 13-hour flight, I would have been in such a bad mood. I wanted to change it. I didn't book a beggar room, I booked a supreme deluxe room. What happened to this? Ctrip contacted us and told us to change rooms the next day. The next day, I packed my luggage and put it at the front desk. They gave me the new room card at 3 o'clock. The decoration of the corridor and room type of the room on the second day were completely different from those on the first night. This time, I booked the entire trip to Italy on Ctrip. I asked for a high floor in advance, but this seems to be difficult. The highest floor I have been given is the 3rd floor. The Hotel Indigo Florence is facing the rail transit, which is really Quarrel! Don't even think about the 4th and 5th floors. They are all decent room types. I feel that booking through Ctrip is not as good as the room types and floors given by the hotel group's own members. I don't expect to be upgraded like the hotel's own members, but like the high floors It is also difficult to meet. There are four orders this time. The first three cannot be delivered to the high floors. Let’s see what happens with the last one, Rome W, today. If you have a black diamond, you can definitely consider choosing a hotel group this year and upgrade your card yourself. I still approve of the service and attitude of Ctrip's ordinary employees. They contacted the local hotel. Although I didn't get a room on a higher floor, I could feel that they tried their best.