Grand Hotel Ortigia Siracusa in Syracuse

Outdated hotel, small rooms, pictures not representative of the current state of the hotel.

No outlets in the rooms, WiFi not working, and they nickel and dime for all services. Disappointed overall, I would not recommend.

Avoid this hotel. The hotel cover photo is seriously misleading. I thought the hotel didn't have a pool but had a private beach. Upon arrival, I discovered it was located at a very small, run-down beach over ten kilometers away. The hotel said a boat ride there would cost an additional 20 euros per person. Upon arrival, we found it filthy and run-down, with no ambiance and no service. The hotel said they closed at 7 p.m., but at 6:30 p.m., they rushed us, saying they had to close, otherwise we'd be relegated to a corner. The service was very poor.

The soundproofing was also terrible. My room was on the second floor, directly above the third-floor restaurant and kitchen. They were drilling and renovating upstairs, and they kept moving tables and chairs around every morning starting at 7 a.m., making it incredibly noisy. I woke up early every day. After I reported this to the hotel, they offered to move me to a smaller room upstairs. That room was over 600 euros cheaper than the one I'd booked on the platform. The front desk blatantly lied to me, saying it was a better option. When I refused, they promised me they wouldn't wake me up the next day. But they continued the drilling and renovating, moving tables and chairs all morning the next day and the day after. There's a busy road right at the entrance, so there's no parking. I tipped someone to help with my luggage when I arrived, but when I left, no one was there. I had to walk all the way to the parking lot across the street, all on my own, up so many stairs. This hotel experience is terrible!