Hotel Plaza e de Russie - Relais & Châteaux in Viareggio

Disappointing Honeymoon Stay – Misleading Parking Situation

My stay at Hotel Plaza e de Russie - Relais & Chateaux has been incredibly frustrating, especially for what was supposed to be a special honeymoon experience.

The biggest issue was the complete lack of available parking. Despite circling the hotel for over 30 minutes, I couldn’t find any public parking nearby. Nowhere during the booking process—not on their website nor in any communication—was it mentioned that parking is extremely limited or that a reservation was required in advance. The only note was about parking fees, which misleadingly implied availability.

To make matters worse, when I called the hotel beforehand to arrange honeymoon packages, not a single employee mentioned the parking situation. Had I known, I would have made arrangements or even reconsidered staying here.

For a luxury hotel under the Relais & Chateaux brand, this lack of transparency and poor communication is unacceptable, especially for guests celebrating important occasions like a honeymoon. The added stress completely overshadowed what should have been a memorable experience.

I expected better from a hotel of this caliber and would not recommend it to anyone who requires parking or clear communication from staff.

The restaurant was really bad, arrogant staff and hopeless breakfast. Very unwelcoming and stiff. Rooms are like a university dorm.

Horrible stay. Staff sent us on a wild goose chase - the wrong direction to our reserved restaurant . We completely missed our reservation thanks to them. When confronted - they outright lied though we had the handwritten map given to us. Complaining to the manager- he said it was no big deal.