Hotel La Pace in Viareggio

My worst experience ever.
Do not trust positive reviews and beautiful photos - it is all fake. Rooms are tiny and dirty, amenities broken, everything is old and deadly used. They use cleaning chemicals with a terrible smell. Toilet didn't flush, shelf in the bathroom was broken, the lamp over the mirror didn't work, the shower hose was leaking, the towels smelled musty and moldy. Located at the crossroads with traffic lights it is very noisy inside and hard to sleep well. The walls are cardboard, we heard active sex from the neighbors room. Breakfast is typical and poor. The only good thing is the sea view from the window but it is not worth the price.

Didn't earn any stars. I booked 3 rooms in January for a stay in June. I communicated with the hotel at that time about room preferences, which were verified by the hotel. Nothing special, just single beds vs double beds. I was happy with the fact that the hotel reached out to me first to confirm this and felt this was very professional. One week before my stay, the hotel contacted me and said they could not accommodate my stay as they were fully booked. They offered me a stay at a nearby hotel, which was a cheaper hotel, but I was charged the same price. The other hotel had very friendly staff and I can't fault them, but had I booked directly with them, I would have paid less. At that time, there were not options as most hotels were fully booked. This "bait and switch" of my sea view rooms that I paid extra for to a cheaper hotel is very unprofessional, bad business. Be warned, just because you book a room with this hotel, you may not be staying there.

I really do not understand how this place got 3 stars. It is dirty everywhere. The cleaning personal do not clean any of your rooms and you cannot expect to get new towel or bedding because this place just sucks dix. Just take my advice and do not go to this place.

Thanks for the worst holidays "La Pace"