Golden Taurus Aquapark Resort in Pineda de Mar

AVOID
I would not recommend this hotel to families.
The food is extremely poor and it’s like a cattle farm in the buffet Resturaunt.
The restaurants on the town are hit and miss so if you go on holiday for nice food I would consider other places
On arrival, my brother — who had requested a low-level room — was given a room on the third floor which is actually the 5th floor . This immediately raised serious safety concerns, as his 3-year-old son could easily open the balcony door and windows, which had no safety locks. Despite raising this with both the hotel and the TUI rep, no safer room was provided. We were told we would be contacted when one became available, but after several days of asking, no alternative has ever been offered, even though many other guests have checked in since.

Things got worse when my 7-month-old baby and my partner were bitten by bed bugs. When I reported this to the hotel, I was simply told to “go to the pharmacy.” There was no concern shown at all. A pharmacist later confirmed the bites were indeed bed bugs. As a hotel and restaurant manager myself with training in pest management, I can say with certainty that changing sheets alone is not enough.

The attitude of the staff and reps has been dismissive and insulting. One TUI representative actually told me that even if my nephew fell from the first floor he would be “splatted,” which was shocking to hear. When I raised my professional knowledge of bed bugs, I was told “we are in Spain, not England – it’s different.” This level of disregard for guest safety and welfare is unacceptable.

To make matters worse, the only solution offered was a room change at an extra cost. This is despite us having raised safety and welfare concerns from day one.

Overall, this has been a deeply distressing experience. The hotel and TUI representatives have made us feel unwelcome, unsupported, and unsafe. At this stage we simply want to leave the hotel.

UPDATE- response to you.

You clearly just get satisfaction from job by responding utterly nonsense to reviews instead of taking any feedback and actioning .
Your Rude and so was your TUI rep.
We will post our video evidence on other platforms

The staff are very rude they over book the hotel with some local people and they are rude make you feel very uncomfortable
In the website say you can rent bicycle and different things and book for day out

But nothing like that
Very miss leading

Very bad experience
The wore part I noticed they divide all the colour people one side and white people into one side

Can’t believe some places still doing that but happy to take your money

Still treat you like a garbage

That was my experience I want to share
But remember when you book don’t expect receptionist staff will be nice to you
I’m happy to be back home
Good luck to everyone