Aqua Hotel Promenade & Spa 4Sup in Pineda de Mar
✅ Exceptional staff service highlighted by multiple guests, with special mentions of Ari and Oscar for their friendliness and helpfulness ✅ Rooms are clean and offer beautiful sea views, with some guests receiving free upgrades to sea view rooms ✅ Breakfast buffet is praised for its variety and quality, with fresh options and prompt replenishment ✅ The spa facilities, including pools, hot tubs, and saunas, receive positive feedback, especially the massage services by named therapists ✅ Convenient location near the train station, beach, and local shops and restaurants ❌ Some guests find the rooms basic and lacking amenities such as body lotion and kettles initially, though kettles are provided on request ❌ Pool and gym operating hours are limited to 8am-8pm, which some find inconvenient ❌ Air conditioning does not effectively dehumidify, causing discomfort due to humidity in some rooms ❌ Inconsistent service at the restaurant and occasional unfriendly attitudes from waitstaff when seating guests ❌ Maintenance issues reported, such as fluctuating hot water temperatures and dated furnishings, leading some to question four-star standards
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Description
Aqua Hotel Promenade & Spa 4Sup is a four-star hotel located in Pineda de Mar, established in 1992 and renovated in 2009. The hotel features 172 rooms across a six-story building, including accessible rooms and premium suites. Guests will find a range of amenities such as a spa with pools and saunas, a fitness center, and a restaurant offering international cuisine with show cooking. Family-friendly facilities include a kids' club, children's pool section, and animation programs during summer months. The hotel offers free Wi-Fi in public areas and a paid internet service. Beach access is direct, with the sandy Platja dels Pescadors beach only 60 meters away, where umbrellas and loungers are available for a fee. Despite some mixed reviews, many guests praise the friendly and helpful staff, especially at reception and in the spa, as well as the cleanliness of rooms and the extensive breakfast buffet.
Location
Situated in the heart of Pineda de Mar, Aqua Hotel Promenade & Spa is just 50 meters from the sandy Platja dels Pescadors beach. The hotel is located on Passeig Marítim, a pedestrian street lined with restaurants, cafes, and shops. The Pineda de Mar train station lies only 50 meters from the hotel, providing convenient transport options to Barcelona (61 km away) and other Costa Brava resorts. Nearby dining options include Restaurant Coffee Pot (116 m), Pim Pot Lens Restaurant (256 m), and Can Josep - Antic Cortijo (296 m). The hotel's central location combines beach access with proximity to local amenities and public transport.
Tips
- Book a sea view room on higher floors (4th or 5th) to enjoy the best views and balcony space.
- Request a kettle if needed, as not all rooms have one by default.
- To avoid peak usage of the pool and gym, plan your activities within the 8am-8pm opening hours.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Mon - Sun] 08:00-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, AmericanExpress, UnionPay, MasterCard
- Check in time: 14:00. Check out time: 10:00.
Services and facilities
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Ticket assistance
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- All Spaces Non-Smoking (public and private)
- Non-smoking rooms
- Room service
- Family room
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Bar
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Vending machine
- Free Wi-Fi
- Airport transportation
- Area shuttle
- Car rental
- Transfer services
- Spanish
- German
- English
- Italian
- French
- Multi-language staff
- Tour assistance
- Billiards
- Hiking
- Sun Deck
- Ping-Pong
- Parking
- Parking nearby
- Garage
- Swimming pool
- Outdoor pool
- Seasonal outdoor swimming pool
- Pool facilities
- Public beach
- Next to the beach
- Fax and copy machine
- Conference Hall
- Table Tennis
- Fitness facilities
- Gym
- Massage
- Sauna
- Spa
- First Aid Kit
- Children swimming pool
- Family/Kid Friendly
- Kids club
- Pets Not Allowed
The hotel is located on first line from the shore.
The nearest beach is located on the distance of 60 m. It takes 1 minute To the beach!
The distance to the sea is 110 meters
Video: AQUA Hotel Promenade, Pineda de Mar, Spain
Map
Reviews
The best part of the hotel is definitely the staff. The service both before we had even arrived (as we had emailed a lot!), and during our stay was superb. Almost every day we’d have something else to ask the staff and each time they’d be equally helpful. From giving us a voucher for kayaking, to recommendations on places to go and things to do, and even helping us book our bus return to the airport (Thanks Ari!). These are possibly the friendliest and most helpful people they could have.
The spa located in the basement was also one of the highlights of our stay, with a range of amenities like various pools, hot tubs, saunas etc. These were overshadowed by our treatment at the spa by two very talented massage therapists (Marianna and Eva). We felt very comfortable the whole time and the service was amazing.
First of all, different employees come up with their own rules and policies. The only person at the reception who cares about providing a great customer experience is Ari. She treats everyone with respect and listens to their requests and complaints patiently and resolves the problems. Other than her, others don’t care at all.
The rooms are very basic; they don’t even have body lotion; for a hotel that has a pool and is very close to the beach, having a body lotion is a must.
Our room was sea view which we liked, but didn’t even gave a kettle or coffee machine, which we asked for and were provided with a kettle.
The swimming pool is clean, but is only open 8am-8pm, which is inconvenient. Even the gym is open only 8am-8pm; so, you couldn’t even workout earlier or later than that.
The only highlight of the hotel is being very close to the beach and the breakfast buffet, which includes so many great variety of sweet and savory options, offered 8-11am.
The rooms are mostly clean, but very basic facilities.
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Aqua Hotel Promenade & Spa 4Sup
How close is Aqua Hotel Promenade & Spa to the beach and what facilities are available there?
The hotel is located 60 meters from Platja dels Pescadors, a public sandy beach. Umbrellas, sun loungers, and mattresses are available on the beach for an additional fee.
Does the hotel provide facilities or activities for children?
Yes, the hotel offers a kids' club for ages 4–12 and a teen club for ages 11–15 during the summer season, a children's disco, a kids' menu in the restaurant, and a dedicated children's section in the adult pool.
Are pets allowed at Aqua Hotel Promenade & Spa?
Yes, pets and service animals are allowed at the hotel.
What room types are available at the hotel?
The hotel offers Design Double room, Accessible Double room, Premium Double room, Family room, Premium Double Junior Suite, and Penthouse Suite.
Is internet access available and is it free?
Wi-Fi is free in public areas, but internet access in rooms is available for an additional charge.
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Hotel prices for: July - August 2026 calendar
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