Don Ángel in Santa Susanna

I've always wanted to remain as a neutral in reviews and this one judging from previous reviews always make it hard to be neutral. Firstly it's location in Santa Sussnah is about an hour's drive north from Barcelona or Girona airport (lower cost carriers use Girona) factor that into that budget, because taxis aren't cheap or you're going to have make do with public transport, either book ahead or check the train apps before going. On arrival, be prepared, the staff don't speak much English, French or German and the reception is small and so they can get overwhelmed, this hotel loves to book events, I saw three dance, one martial arts and poker convention over the weekend, which puts the staff on high demand. Let's look at the room, it's incredibly basic, but I did get a balcony, a shower with disco lights, and a heated mirror BUT no where to hang towels, air conditioning-ish, and a shower with low water pressure and occasional hot water which was set to nuclear temperature, access to WiFi is clunky, needs ALL the details, including date of birth but it's good enough for Netflix and Spotify. The bed was very big, on the harder side and one sheet meant if the aircon stays on, it blows directly on your bed and will be cold. The cleaning team was quick and turned the room over every day to be fair. I took a full board package, and the food choice with any high people traffic resort was a buffet mass produced style, I was greeted with cold fried eggs, warm salads and fruit plus very very well done meat (although cooked fresh it's not nice to see the chef handling meat with his bear hands!) with all the eateries around, yet some fish, potato's and cheese boards were very good when they didn't run out! I'd take the breakfast and eat elsewhere, now the restaurant gets busy, the language barrier meant you end up with long queues and an empty restaurant, I think the staff were trying to stagger the queue but didn't this communicate this properly and lots of people were angry, this is where learning a bit of Spanish can save the day - I didn't know why signs were not used, plus the choice of drinks at lunch are water and water which tasted weird. Access to the beach is a five minute walk, there is an serious amount of choice when it comes to food, swimming pool is a highlight as the water park which they run as well. It's sad with a little bit of effort and thought for the customer, this could hit four circles but the restaurant chaos, and a quirky room - it just misses the mark, I can't really recommend it when there are so many other hotels to choose from they seem a better choice for a stay.