BLUESEA Arenal Tower in L'Arenal

Security guard is a jumped up wannabe policeman, if this fulfils his life creating trip hazards when closing down the restaurant and making you feel like a criminal by following you around when you just want some ice, then I hope his life feels complete whilst we are here. The rooms were lovely and clean but lacked good storage, no drawers for anything, nowhere to hang anything longer than a T shirt, nowhere to dry your wet things on balcony. The toilet cistern lid crashed into the wall every time you used it and the toilet roll holder fell to the floor. The shower was fantastic and powerful.
And did I mention it feels like you are in the middle of Beirut. Jesus the barman was brilliant. Would we return? Never.

The area around the hotel isnt the most pleasant. The people working at the hotel were genuinely lovely and I really feel for them because some of the guests were horrible. There were many rude remarks and overly close guests that made us very uncomfortable and somewhat ruined our stay. The food was miss or miss, it was all the same texture with the same taste and left us both feeling ill after 4 days of it. Unlimited drinks is only soft and hot drinks, there are no mocktails or cocktails involved in the price. I understand local law means you are limited on the amount of alcohol you can be served but the fact there were no nonalcoholic drinks that required any effort was disappointing. All inclusive is a lie, food is only at certain times and outside of that you can only get sandwiches and pastry's, both of which are mediocre and you have to ask for. Advertised as adults only, which was true, but half the adults here were acting like poorly behaved children. Unfortunately if it had been children poorly behaving the parents would've intervened but with adults this wasnt going to happen. "Snacks" on welcoming were cold cuts, apples, and stale bread which after a long journey did not hit the spot. Cups are small so you have to repeatedly go up again and again for drinks. Would not recommend to a friend and will not be returning.

Warning: Theft inside the rooms! Be extremely careful
We stayed at this hotel in April last year to explore Mallorca and have a great time—this was strictly a sightseeing trip, not a party holiday. Unfortunately, our stay was completely ruined.
During a brief 20-minute breakfast, over €300 in cash was stolen directly from my wallet inside our room. We know for a fact that the money was there: I had just used it the evening before to pay for parking, and right after breakfast, we drove to the north of the island where the money was suddenly missing. When I returned to the room immediately after breakfast, the cleaning lady was just finishing up. She became extremely nervous and visibly shaken when I simply asked her for a small trash bag.
To make matters worse, the exact same thing happened to a friend of ours staying one floor below us on the same day. She had the same cleaning lady (who was also seen inside her room)—in her case, "only" €20 was stolen from her purse.
It seems like the short window during breakfast is systematically used to go through guests' belongings. This is a massive breach of trust. Because of this theft, we absolutely cannot recommend this hotel. Watch your valuables!

Check in was easy and we were greeted well. We arrived at about 12.15am the receptionist swiftly checked us in and as we were hungry we asked him if there was any food available anywhere, he pointed round the corner into the cafeteria where there were some bread rolls and cold meats which was lovely, only I have an allergy to milk (this is a dietary requirement, not a choice) although there were no allergen keys I was aware I wasn't able to eat the bread or the 2 different types salami but I was thankful that they had something put out. I made him aware I had an allergy so that breakfast could go smooth and I wasn't being a pain. We entered the room and noticed it was very clean, there was a god awful droning noise (it was like being on a ship) were told air con takes 20 min to work and we have to keep the balcony door closed or it will switch off for another 20min. The room was RED hot. My partner and I had cold showers and by 2am the room was unbearable so we went and spoke to reception and he said they are fully booked and he can't swap our room so he gave us a fan and by later the next morning it was working. Room was spotless only the tap was broken but still worked. Hats off to the cleaners who worked tirelessly all day and still greeted us with a smile and small chat each day. Front of house staff seemed to lack any kind of personality and we found this impacted on the atmosphere.the gentleman who worked in the kitchen was the most friendly and aways seemed to be smiling. The beginning of the week was quiet but as it got to wed/Thursday the hotel rooms became very noisy and roudy and had groups particularly of you g lads, mixed in amoung couples trying to have a romantic holiday. The pool was a disappointment because between maybe 40 sun lungers there was only 3 umbrellas for shade and you weren't allowed to move the sun beds so we had 2 very small swims in the time we were there. My breakfast every morning (with being allergic to dairy) consisted on boiled eggs every morning as this was the only thing I could eat. They also lacked dietary symbols and I noticed one meal was like a diced potato dish smothered in cheese which wasn't declared on the dietary car. This concerned me allot. We would not choose to stay here again. BUT on the other hand Palma was beautiful and I had great company.