Cervo Mountain Resort in Zermatt

I provide this to give context for my review about the Cervo compared to this peer group of highly rated hotel’s. Executive Summary…details below. We stayed 3 nights. This is not a 5-star hotel in terms of accommodation and service level. It is 3 stars or 3.5 at best. When compared to the other places we stayed at this place it is dead last for room quality and service level. This place is perfect for TikTok - very superficial, not practical. Nice for a short form video or a selfie, but dark, cramped, and uncomfortable. It seems like the resort hired some designer that fell in love with the Expedition Everest line décor at Disney World. Except there is no cool ride at the end. Location: 3 Stars. It is a little removed from the village. The Hotel makes it seem like all you must do is take the elevator down and boom you’re in the village. Not really, you still must walk a little over 15 -20 minutes, depending on where you’re going in the village. It’s very close to the lift to take you up the mountain to hike or ski in winter, which was convenient. That was a plus and I can see that as a plus in the winter. Room: 3 Stars- dark, small, minibar warm, no doors to a cramped bath with one sink, did I mention cramped, chairs in room too big for room size and uncomfortable. Deck furniture again is too big for size of deck. Disappointing. We asked for another room but was told none were available. We also found out that pets allow, because there was a beautiful gold retriever in the room next to us barking at everything and anything. See below. Décor: 3 Star- Lara Croft school of design ;-). It looks good but uncomfortable. In Bazaar sofa’s and chairs are too low; tables look nice but pedestal like bases leaving no room for legs. Ferdinand we though décor was nice. Service: Ferdinand 2.5-Star underwhelmed with service, Bazaar nighttime 1 Star- dark and terrible service. See below. Bazaar for breakfast at 4 star. We didn’t eat at the other restaurant based on our experience at Ferdinand and Bazaar at night. Front Desk: 3 Star: I got the impression they thought this would be a quiet off week and they were not ready for so many guests. They were knowledgeable about hiking and excursions around the village. Bellman: 5 Star-very helpful. Communication: 3 Star- They communicated to us to coordinate pick up on What’s App we didn’t know that. Only hotel that communicated this way. So, I didn’t check WA. I called the front desk while on the train to arrange pick up. They sent a Taxi which we had a hard time finding. Resort: 3 Star -multiple buildings reached by stairs, ramps, and elevators. Maze-like. Not a big deal, until you get to the underwhelming room. Conclusion: A 5-star hotel this is not, especially compared to the other 5-stars we stayed at. We are coming back to Zermatt but will stay elsewhere. I can’t even compare this place to the other 5-star hotels, especially in terms of service in the restaurants. You want to do a tik tok t