Paradox Resort Phuket in Karon

This hotel discriminates! They claim to be Chinese-friendly, but they treat Caucasians and Chinese guests completely differently. At breakfast, two Caucasians took my table, even though my coffee and untouched fruit were still on it. The staff not only didn't help resolve the issue but kept shooing me away, repeatedly saying 'no, no, no' to me. As a paying guest, this made me feel extremely uncomfortable. I complained to the front desk, but received no feedback whatsoever. When I told them I would expose their discriminatory practices on Chinese websites, they didn't care at all. The more I think about it, the angrier I get. Avoid this hotel at all costs!!! The photo is just proof that I stayed there.

The facilities are outdated, and the lighting in the room is very dim! One day, the water supply was cut off from early evening! They told us it would be back in two hours, but it didn't come back until midnight! You can imagine how terrible it was to not be able to wash or shower in such hot weather! The experience was awful. The only solution they offered at the time was to move us to a king-size bed room on the 3rd floor (which was much cheaper than the detached villa I booked!), and they weren't even willing to offer free breakfast!

After my repeated requests, they finally moved me to a sea-view room, but that room was even more horrifying. As soon as I walked in, there were red spots all over the mirror… it made me not want to stay there at all! So, out of desperation, I had to switch rooms again in the middle of the night, and every room had mirrors like that! We were moving around until 2 or 3 AM! I really didn't want to deal with it anymore, and it completely messed up our plans for the next day!

Finally, the water came back on the second day, so we moved our luggage back to our original room. But then, as shown in the picture, the faucet was broken. Since it takes about ten minutes to walk from the room to the lobby, we really didn't want to keep walking back and forth under the scorching sun, so we just made do for another two nights! Overall, this quality is not worth the price! (They compensated us with breakfast for 2 days).

The hotel shuttle driver had a terrible attitude! He fawned over white people but completely ignored Chinese guests! I will definitely not be staying here again!

This is my first time writing a detailed review. I've booked hotels through Trip.com many times, some good, some not so good, but I always leave positive feedback. Running a business is tough, and as a business owner myself, I understand not wanting to make things difficult for others.

However, this time I have to give a big thumbs down. The experience was absolutely terrible. This hotel was recommended by a friend (who, apparently, is also unreliable 😂).

I was traveling with three elderly people and booked a log cabin villa. Upon entering, we discovered there was no water in the villa. I went to the front desk three times to find out when the water would be restored. The front desk manager, who spoke a little Chinese, was quite deceptive. She told me the water would be back on in 20 to 30 minutes, so I kept going back to the front desk every hour to tell them there was still no water. This went on for three hours. When they couldn't fix it, they offered to move us to a different room type, which I agreed to. However, the air conditioning in the new room couldn't get cool. We ended up switching rooms three times, and they even called in the engineering department to fix things. It was past 11 PM before we finally found a normal room. And that was just for one of the rooms!

In the other room I was staying in, the air conditioning also wasn't working properly. We called engineering to fix it, which they did. But then, around 9 PM, the room started leaking. We used whatever we could to catch the water, and it just kept getting worse. We called for maintenance again, and after a lot of hassle, it was finally resolved.

Overall, the hotel's interior scenery is nice, but the rooms are small and the facilities are poor. The management staff are all smiles but ultimately unhelpful in resolving issues. Basically, staying here is a gamble. If you have any problems, the hotel just passes the buck. Seriously, what kind of hotel has AC problems in three consecutive rooms?

Trip.com was helpful in coordinating and providing some compensation points, for which I am grateful. The hotel was quite unyielding, leaving Trip.com with limited options.

That's all I have to say. This was the only disappointment of our Phuket trip, and I hope my friends don't make the same mistake.

Also, each room has a connecting door to the adjacent room, which made me feel very insecure.