Hyatt Regency Düsseldorf in Dusseldorf

rooms are comfortable but breakfast is very week, if you don't have credit card you can not check in the room, cash is not acceptable as guarantee
the money you pay does not worth it

I recently stayed at your hotel, which is advertised as 5-star, but unfortunately, my experience was far from what a guest should expect.
• The room design was very disappointing. Upon entering, you step directly into the bathroom, with no proper corridor or space to place luggage. The rooms were also extremely small and not as shown in the pictures on the website, making the stay uncomfortable.
• The bathroom lights flickered during my entire 5-day stay. I reported this issue every single day, yet no action was taken. This was not only inconvenient but also unsafe, as it could have caused a short circuit and fire hazard. On my last evening, when I followed up again, the staff’s response was shocking. Instead of fixing the issue, I was told with a smile that the engineering team had “checked” and closed the complaint. Instead of my complaint to be resolved, the Team Leader smiled on me and said “So what you want to do now? I can just follow up with the engineer”. No repair, no solution—just dismissal. The attitude was rude, unprofessional, and left me feeling as though my concerns were mocked.
• The sink was clogged, and water would take a long time to drain. This issue was also never resolved.
• The refrigerator was not working, even though we requested it to be fixed since we had personal items inside. Because nothing was done, all our products spoiled.

For a property promoted as 5-star, this level of service and maintenance is unacceptable. Instead of showing care, attention, and problem-solving, the approach from the staff was to ignore issues and treat guests with indifference and disrespect. Based on my experience, this property does not deserve its 5-star rating.

I sincerely hope that management takes this feedback seriously and makes urgent improvements.

If you expect any kind of service or help from the employees, this isn’t the right hotel for you. The reception forgot my request for a phone charger despite me asking three times and waiting five hours. Parking in the hotel garage costs 35€ a day.