Georgia's Garden by Omilos Hotels in Amoudara

Dirty, smelly, mold, broken window, bathroom door didn't close, torn furniture, dirty utensils at breakfast, terrible view, we reserved for 11 nights, we stayed only 10hrs, left as soon as were able to get another hotel

It was a nightmare experience that I never want to experience again. We arrived late at night at 00.30. We desperately wanted to get into any kind of room to take a shower and sleep, but at the reception we were greeted by a gentleman who told us that he had no rooms available because a tourist broke his leg and had to stay another day. A lie! But that doesn't matter. He told us that he was offering us another room with a better rating in Heraklion. It didn't suit us given the late hour but in the end we accepted because all we wanted at that hour was to sleep. He called us a taxi, we don't know if he spoke to the taxi driver but, he put our luggage in and sent us off. No address, nothing. Just a piece of paper with the door code. In the meantime it was 1.00 am. The taxi driver drove half an hour to Heraklion and then spent another half hour looking for the address. He stopped various people on the street to ask about the address, it was clear that he didn't know where to take us either, then he stopped near some dumpsters looking for number 26. He kept asking us where to take us. And we didn't know anything because he hadn't given us an address, he just showed us the inside of the room on his phone. In the end, the tired taxi driver showed us number 22 on a block of flats and told us to look for number 26 ourselves. We couldn't believe it!! So you Greek, born there, speaking your language, can't find an address and you make us, tourists, at 1:30 in the morning, look for an address. We asked to go back to the hotel, we called the agency, the people from the Christian tour agency very promptly called the hotel trying to remedy the situation. In vain! The receptionist told them that there were technical problems with the room and that we refused to be moved to another, much better room. I said 10 times in English and then with Google Translate in Greek that we were not taken to any location, the taxi driver simply wanted to drop us off near some dumpsters, but the receptionist was Zen. Then he showed me on my phone that the car could not have reached the exact location and that we would have had to get off with our luggage and go around the building to enter it. Well, how would we know, if the taxi driver didn't know? In the meantime, it was 3:00. We slept on the couches in the lobby. At 6:00 the shift changed and the young lady who came told us that check-in was at 14:00. So another 8 hours of torment. It was terrible, it was insensitivity, a lack of respect for us as people. A fost o experienta de coșmar pe care nu vreau sa o mai trăiesc vreodată. Am ajuns noaptea târziu ora 00,30. Ne doream cu disperare sa intram în orice fel de camera sa facem un dus și sa ne culcam, însă la recepție ne-a primit un domn care ne-a spus ca nu are camere disponibile pentru ca un turist si-a rupt piciorul și a trebuit sa mai stea o zi. O minciuna ! Dar asta nu contează. Ne-a spus ca ne oferă o alta camera mai bine evaluata în Heraklion. Nu ne-a convenit dat fiind