Elia Estia in Chania Town

BEWARE! This is the worst lie ever. It has nothing to do with the pictures or the description. 1) There is no parking. 2) In order to get to your room, you have to walk a quarter of a mile to the reception to receive a key. 3) Once inside the building, the first floor is 50+ steps up. 4) Inside the room, it’s old, dirty, and NO VIEW AT ALL. It looks over the rooftop of buildings. 5) People working there are rude. 6) When asked for help with the luggage when checking out, we were told there’s only one receptionist so they can’t.
I highly doubt that the good reviews are real. Book at your own risk!

That was the 4th time we visited chania and we booked the room with the sea view. We payed around 160euro per night. At night there was very loud music until 6 o clock in the morning and couldn't sleep at all. That destroyed our holidays since we couldn't do anything during the day due to luck of sleep at night. We speak with the reception and it seemed to be a known problem to them. The male receptionist told us to drink more at night so we passed out and not hear the music. I was shocked by his unprofessionalism! Also the photos of the bathroom are misleading. The bathroom and the bedroom are very tiny. At night it was very difficult to walk around the bed to get out of the bedroom.

Awful experience!
Upon arrival we were told there was no shuttle service available and we would have to walk 15 min from the bus station in a heat advisory with our luggage. We were not able to secure an early check in so we walked around as they don’t have a real lobby. The small lobby they do have is extremely warm even with fans blowing. Here’s the juicy part, there is no where on the ad where it states the room is located away from where you check in. We had to walk some more up a hill through the town on cobblestone. The only decent part was they had a guy help with the luggage. Upon getting to the actual room, we were told there is NO ELEVATOR and we had to walk up 3 flights of stairs. For someone with previous knee injuries, this was not ideal. Getting into the room we sat on a hard as a wooden board couch, and although the building is old, it just wasn’t clean. It was quite dusty and we ended up wiping everything down. After 1 night we decided we could not keep hiking those stairs everyday of the trip. I went to the reception desk to inform them of all the issues and rather than an apology for their lack of transparency about the state of the property and the lack of amenities, I was met with constant argument. I checked out and requested a refund for the remaining days as we had to find another hotel and was told by them they could not do so. I had ******* contact them and they doubled down. DO NOT STAY HERE! These people are dishonest and not helpful!