Pasiphae Hotel Malia in Malia

I am writing this review with great dissatisfaction. The stay at this hotel in no way met the expectations of a relaxing trip. The conditions we encountered were unacceptable and raise serious doubts about the reliability of the establishment as well as its quality control.

Right upon arrival, a major issue became apparent: hot water was barely available or came with dangerous temperature fluctuations. Within seconds, the water would switch from ice-cold to scalding hot – which, in my case, even led to skin irritation and minor burns. Despite repeated complaints at the reception and in writing to the management, no adequate solution was offered – a completely unacceptable situation.

The room’s furnishings were also in a deplorable state. The handle of the bedside table was broken, making it nearly unusable. Even more concerning was the condition of the bed: two crates of soda and loose slats apparently served as a substitute for a proper bed base – such a makeshift solution is completely unreasonable and resulted in significant back pain.

In addition, the air conditioning unit was leaking. As a result, personal belongings, including luggage, were soaked. Although the issue was repaired after a request, no apology or compensation was offered.

Housekeeping was reduced to the bare minimum – within a few minutes, only the bed was made and the trash emptied. Towels were replaced irregularly, and the bath mat was repeatedly missing. Sleeping in was impossible, as there was loud knocking on the door around 10:30 a.m. every day, seemingly just to check off the cleaning routine.

Breakfast was also disappointing in several ways: omelets and sausages were usually cold, restocking only occurred upon request, and any basic courtesy in guest interaction was completely lacking.
Due to the poor quality and lack of care in the breakfast service, we consistently chose to skip the prepaid breakfast and instead sought alternatives outside the hotel.

The conditions on-site were so unbearable that we were forced to spend three nights outside the hotel – only then were we able to salvage at least part of our trip.

This accommodation should be thoroughly reviewed to prevent other guests from having similar experiences.

Unfortunately, I cannot say a lot of nice things about the hotel. The staff is very friendly and helpful, but everything else is unfortunately a disaster. The room we were accommodated in was in bad condition. There were two small separate beds - if you are traveling as a couple you know how annoying that is. Also the beds were really small, if you are taller you cannot sleep like a normal person. The bathroom is also very small especially the shower. It was really hard to take a proper shower. Almost everyday there was no hot water. The air conditioning is extra 6 euros a day and it makes weird noise and it has very bright light so it makes it very very hard to sleep. (You need to take the air condition because it is very hot).
The rooms were unfortunately nothing like the pictures on the internet. The people that left good reviews were probably ones sleeping in new room.
Also we paid for breakfast which I do not recommend because its really poor also the juices are just bad.
The street that this hotel is located in is in the party street with clubs and drunk people driving scooters up and down all night. A good thing is that there is always someone at reception making it safer.