Bella Vista in Hersonissos

VERY BAD EXPERIENCE! We booked a 3 night stay at the Bella Vista Hotel in old Chersonissos through booking agent Agoda and paid the full amount on booking, 4 days in advance. The hotel had good reviews so we were looking forward to a nice stay. We got to the hotel using their own directions and address. When we arrived at the hotel it was the exact hotel we saw on the pictures when we booked. The same phone number too. We were met at reception by the female manager who when we tried to book in seemed agitated and unsettled. She proceeded to give a lengthy explanation that our booking was wrong and for a hotel in Sisi with the same name even though our booking clearly showed her hotel with the correct address, pictures and phone number. She then proceeded to tell us they were fully booked and they had no room for us. Absolutely no effort was made to help us or give a good and honest explanation as to why the room we booked and paid for was now unavailable. We contacted Agoda who contacted the hotel on our behalf to try to resolve the issue. They said the hotel manager gave very little information. The most likely conclusion was the Bella Vista Hotel had upsold our room for a better price and blamed it on a booking error. Completely unacceptable behaviour and really bad customer care. I would never book this hotel again and would advise caution if you book here, you may well be sent away. Regarding the hotel, we didn't make it to the room as stated already but we saw the pool next to reception and it was small, grubby and somewhat claustrophobic. The loungers crowded close together. There was also a pervading strong unpleasant drain smell around the building. Go elsewhere, there are many lovely hotels around that actually care about customer service.

We stayed here for 2 weeks in July 2022. it was a recommendation from friends prior to covid and had been postponed for 2 years so it was a long awaiting family holiday! To say we were disappointed was an understatement. It was full of teenagers who took over the whole area with their music, shouting and partying from around midnight until 8 am. The apartments are not managed at night so when we complained every morning of having had no sleep, we were not taken seriously by the manager Elli, who was extremely patronising and rude to us, she suggest we come in September when it's quieter!! We would never recommend this apartment to anyone.