Parco dei Principi Hotel in Sorrento

Hotel should not be rated a 5 star.
Needs to be refurbished, very dated.
Balcony extremely slippery with no warnings-dangerous

I will start by saying the only reason this is a two star review rather than one is the staff. They were always polite, professional and courteous. Beyond that, I do not understand how this could ever be considered a five star hotel. Please review the photos and be the judge. On our first night we were in three different rooms, as we were awakened at 3am by the sound of water leaking from the roof through our ceiling. We were moved to a second room where we tried to open a window to get some air and found dozens of ants inside the room on the window sill. Our third room was acceptable, although a downgrade. The carpets in the corridors are stained, worn and generally disgusting. The rooms feature mildew stained grout in the bathrooms, corroded mirrors and missing door stops (featured in all three of our rooms) that are great to step on/trip over. The furniture in the room is old, worn and stained. Breakfast is terrible, to the point that we stopped going. The pastries taste as if from the three day old shelf at the local grocery. The eggs are watery, the potatoes taste like they have been frozen and reheated multiple times. I didn’t go near the bacon. Stale bread is featured along with meats and cheeses. Beware the hotel shuttle that drops you off at the “center of town”. It drops you off on a random street corner, a 10 min walk to the actual center of town. At a two star 150€ euro a night hotel all of these things would be expected and acceptable. At 460€/night it’s entirely unacceptable and well below the standards of any hotel we’ve ever stayed at.