Hotel Accademia in Rome

This is terrible! I've never given a hotel a bad review, but I can't help it. First, we were traveling from Florence to Rome and booked this hotel because of its location. However, the two men at the front desk were incredibly arrogant and indifferent. The friendly service at several other Florence hotels was nothing compared to the usual friendly service. I've never seen a hotel with such terrible electronic locks. The card we were given wouldn't open the door. A black guy at the front desk had to swipe his master card to open the door. We had to pass him every time we entered or left, which was incredibly troublesome! It also felt like our privacy was being violated, as if we were being spied on! We stayed for three days without any compensation (we were unfamiliar with the place, couldn't speak the language very well, and had a lot of luggage, so we didn't consider checking out and changing hotels). We argued for a long time at the front desk about the room card. At six o'clock in the morning on our first day, the man with the black and white beard who had been arguing with us for a long time actually called our hotel room without us ordering room service. I asked him what was going on in English, and he spoke a lot in Italian, pretending not to understand English (but he did!). I was really annoyed to be woken up so early in the morning. I even saw a centipede in the room on the day of check-out. In short, it was rubbish. I will definitely avoid it next time I go to Rome.