Navona Palace Luxury Inn in Rome

We always stay around Piazza Navona in Rome because we know our way around the streets from there, but our usual hotel was fully booked. We will not be staying at this hotel ever again. The rooms were not clean, and we had to keep our shoes on in the room because it was dirty. Every time we showered the bathroom would flood into the bedroom, so we had to use most of our towels for that instead of for our bodies. Everything had a thick layer of dust on it, and we had to dust everything, including the vents, when we arrived because we were sneezing so much. One of the families we travelled with had to complain about the broken air conditioner multiple times and were eventually moved to a different room. The other party had mold in the corners of their room. The beds were hard like slabs of rock, so we didn’t sleep well at all. Most of the staff were lovely, but the hotel leaves much to be desired. One day we asked for a taxi to the train and the lady said it would be there at 3:30 so we could catch a 4:00 train. When we came down at 3:15 no taxi was ordered and we missed the 4:00 train and had to wait 1 hour for the next train making us late for our plans. Also - the city tax is not €3.50/adult per night as advertised, it was €6/adult per night… the hotel chooses how much they charge based on the star rating of the hotel and we paid the cost of 4star hotel, which I would gladly pay if the hotel was worth it. We just felt very ripped off at the end of the vacation.

We checked in on Friday, April 12th in the evening. We were escorted to our room on the first floor and the noise level was ridiculous as it was directed above the hotel bar with extremely loud music.
They were able to move our room to a much quieter part of the 1st floor. We enquired about the air conditioning and were told that it would take time for the room to cool off. It ends up that we were deceived because in actuality there was no air conditioning available on the first floor (according to the manager, they don't have AC on the first floor until May 1st). So for the second night, they moved our room to the 2nd floor...but again right over the bar. We were told that that was our only option, unless we would allow them to move us to an affiliated hotel about 10 minutes away. We said okay, and they said they could do it but it would cost us an additional 200 euro. We of course did not accept this ridiculous option. Steer clear of this place!!!