Portom International Hokkaido in Chitose

Nice hotel at new chitose airport. Very convenient for those who arrive late or morning flight.

Good room, my son love airplane view from the window. My daughter love onsen and shopping at the shopping mall in CTS.

This airport hotel is truly top-notch! The hot springs were fantastic – clean and not crowded at all. Breakfast offered a great variety, and the service was excellent. Super impressed! The only minor thing is that it's a bit of a walk to the domestic terminal, about 15 minutes.

This hotel is super convenient, the rooms are extremely clean, the minibar is well stocked, and the view overlooks the airport runway. After checkout, you can just walk straight to check in for your next flight. Perfect for anyone who doesn’t like leaving extra time for travel.

Facilities: Very modern, with smart home controls throughout.
Hygiene: Newly renovated, spotless.
Environment: Incredibly quiet. New Chitose Airport has a night curfew, so no red-eye flights landing or taking off.
Service: Easy and seamless communication.

This was my third stay, and I chose this hotel again because my previous two experiences were so good. However, this time was truly unacceptable. We arrived at the hotel around 11 AM. My daughter had injured her leg while skiing, so we asked the middle-aged woman at check-in if we could check in early. She said yes, but we'd have to pay for an additional day – what a rip-off! The funny thing is, they told us we could wait in the lobby until 3 PM without paying. The lobby was nice, so we decided to wait there instead of wasting about 1700 RMB. But then, to our surprise, we saw the staff taking our luggage and other belongings to our room much earlier, while we weren't allowed to enter. Crazy! On top of that, the Wi-Fi signal this time was incredibly poor, almost unusable. Reporting it to the hotel didn't help either; we had to use our own data. So, this stay was truly, truly, truly disappointing! Attached is a photo of my daughter in a wheelchair, and they still wouldn't let us check in early. That middle-aged woman was so inhumane!

The room was spacious, bright, clean, and well-equipped with comfortable amenities. I checked in late at night, and the front desk and staff were incredibly warm, attentive, and responsive. Overall, my stay was very satisfying and offered great value for money. I highly recommend it!

First off, a huge shout-out to the exquisite breakfast! It might not be the most lavish, but it's perfectly balanced, elegant, and delicious – a true Michelin-star-in-the-making. Secondly, the grand lobby completely breaks away from the typical cramped Japanese layouts, making you feel like you've stepped into the glorious Tang Dynasty. The rooms are just as impressive. This is hands down the best choice for a transit stay or before an international flight.

The luxurious airport hotel stay ever!
Big spacious rooms, best equipped Gym and most zen Onsen! Breakfast spread was plentiful too!

This is by far the best hotel in New Chitose. The only minor complaint is that the slippers provided were flip-flops, but otherwise, everything was excellent. You can even watch planes taking off and landing, which made my child very happy. We left too early to have breakfast, but I'll definitely try it next time.