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16 USD
Golden Palace Hotel in Almaty
🌍 Almaty, Baytursynova St 54
● Center: 240 m
✅ Staff praised for hospitality and helpfulness, including clear English communication ✅ Rooms reported as spacious compared to other hotels ✅ Good value for money noted in multiple reviews ✅ Breakfast described as generally good with a variety of Russian-style dishes ✅ Free bike rental and fitness center available on site ❌ Wi-Fi connection described as slow and occasionally unavailable for hours ❌ Some guests reported noise issues from street traffic and roadworks ❌ Complaints about outdated room interiors and maintenance problems like clogged drains and ineffective air conditioning ❌ Negative reports on staff attitude, including unfriendliness and privacy violations ❌ Breakfast service sometimes limited in quantity and not promptly restocked
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Rooms and prices
2 guests
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Standard Double room
Wireless internet, air conditioning and minibar
Beds:
87 USD
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Agoda
Standard Twin room
Wireless internet, air conditioning and minibar
Beds:
92 USD
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Agoda
Deluxe Double room
Wireless internet, air conditioning and minibar
Beds:
100 USD
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Agoda
Superior Double room
Wireless internet, air conditioning and shower
Beds:
113 USD
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Agoda
Description
Golden Palace Hotel is a three-star property constructed in 2013, offering 36 rooms with a range of categories from Standard to Deluxe Double rooms. Located in Almaty, it provides guests with free Wi-Fi, a restaurant, bar, and free parking facilities. The hotel features a fitness center and offers amenities such as 24-hour front desk service, currency exchange, dry cleaning, and soundproof rooms. Despite some reports of outdated interiors and occasional maintenance issues, the hotel maintains a cleanliness rating of 8/10 and provides basic comforts including air conditioning and heating. Staff communication in English is generally adequate, and the hotel supports express check-in/check-out for convenience. Guests can expect daily housekeeping and a buffet breakfast, though some reviews mention limited breakfast variety and refill delays.
Location
Golden Palace Hotel is situated on Baytursynova Street 54, approximately 2 km from Almaty's city center. The airport (Almaty International Airport) lies 13 km away, making airport transfers relatively convenient. Nearby dining options include Cafe Donets Bonets, located 201 meters away with a 7/10 rating, and Cafe Мадлен just 240 meters from the hotel. The hotel is also close to a fitness center located on its premises, providing a chance to maintain your workout routine during your stay.
Tips
- Expect some noise from street traffic if your room faces the street, especially on lower floors.
- Bring your own kettle or tea/coffee supplies as these are not provided in rooms.
- If you rely on Wi-Fi, be prepared for possible slow speeds or temporary outages.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Option: Buffet Price for extra breakfasts: Contact hotel for details Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, Visa, AmericanExpress, UnionPay
- Check in time: 12:00. Check out time: 12:00.
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Services and facilities
General
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoking areas
- Smoke-free property
- Heating
- Television in lobby
- Terrace
- Design hotel
- Private check-in/check-out
- Upper floors accessible by elevator
Rooms
- Bridal suite
- Non-smoking rooms
- Room service
- Fridge
- Family room
- Cable TV
- TV
- Minibar
- Safe (in room)
Services and amenities
- Ironing
- Laundry
- Hairdryer (on request)
- Luggage storage
- Telephone
Meals
- Bar
- Breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
Internet
- Free Wi-Fi
- Free internet
Languages Spoken
- Russian
- English
Tourist services
- Tour assistance
Parking
- Parking
- Parking nearby
Business
- Event facilities
- Fax and copy machine
Sports
- Fitness facilities
Kids
- Family/Kid Friendly
Hotel view
Google panorama
Video
Map
Reviews
05.05.2026
The hotel is good value for money but slight problem with the WiFi as it was a bit slow.
However, I was truly impressed by the staff’s hospitality. They were very kind, communicated clearly in english or communicated in a way that I can understand , helped me book cabs, and offered excellent guidance about the places and locations. 👍👍👍👍
However, I was truly impressed by the staff’s hospitality. They were very kind, communicated clearly in english or communicated in a way that I can understand , helped me book cabs, and offered excellent guidance about the places and locations. 👍👍👍👍
07.02.2026
Nice hotel, a bit outdated but still offering the basics for a couple of nights. The room was generally huge with regards to other hotels.
They were cleaning the room every day, replacing water and WC stuff. You can also find some spots near the hotel, some restaurants (Navat and Kishlak).
My only major issue was that the windows do not really cover the light and it was on the 2nd floor facing the street, so there was a bit of noise from trucks, cars or roadworks.
Also the internet was off for quite a bit of time (4-5 hours), luckily i did not have to work that time... but i had to use my data, which sucks really.
They were cleaning the room every day, replacing water and WC stuff. You can also find some spots near the hotel, some restaurants (Navat and Kishlak).
My only major issue was that the windows do not really cover the light and it was on the 2nd floor facing the street, so there was a bit of noise from trucks, cars or roadworks.
Also the internet was off for quite a bit of time (4-5 hours), luckily i did not have to work that time... but i had to use my data, which sucks really.
14.12.2025
Very basic hotel with basic facilities.
Due to following reasons:
No kettle in room
No coffee or tea sachet in room
I asked for pillow and they said extra pillow not available
I asked for extra water bottle and they said extra water bottle not available
Rooms are very small
Breakfast is very limited and almost same everyday
Staff are rude and never smile back
Not recommended to stay.
Due to following reasons:
No kettle in room
No coffee or tea sachet in room
I asked for pillow and they said extra pillow not available
I asked for extra water bottle and they said extra water bottle not available
Rooms are very small
Breakfast is very limited and almost same everyday
Staff are rude and never smile back
Not recommended to stay.
18.11.2025
Great place because its hospitality, good food, and its proximity to the restaurant that you can go for dinner or lunch. The check in is smooth even though they don't speak English. Very helpful. Superb.
08.07.2025
I really wanted to like this place. I booked Golden Palace based on the high ratings, but unfortunately, it just didn’t live up to the hype.
The staff were not friendly or helpful. We were only given one room key and they wouldn’t give us a second, which was super inconvenient. The air conditioning barely worked, and when it’s hot outside, the room gets uncomfortable quickly.
We also ran out of toilet paper in the morning. I went downstairs around 9 a.m. to ask for more, and they told me someone would bring it at 10. We didn’t get it until 2 p.m. I still don’t understand why they couldn’t just hand me a roll right then.
To make things worse, housekeeping walked into our room while I was in the shower — no knock, no warning. That felt like a serious lack of respect for privacy.
There were also bugs in the room, which was a major turn-off. The rooms are spacious but pretty outdated, and honestly don’t match the price or the online photos.
The hallway near our room had a window that people constantly used to smoke. Because of that, it smelled like smoke all the time — not great when you’re trying to relax.
On top of that, there were no lights in the stairwell at night. I had to use my phone flashlight just to get down safely.
Breakfast was also disappointing. It’s from 7–9 a.m. but if you show up closer to 9, expect most of the food to be gone and not restocked.
I’ve stayed in plenty of budget hotels and even hostels with way better service. I hate leaving a negative review but this hotel really doesn’t deserve the rating it has. Wouldn’t stay here again
The staff were not friendly or helpful. We were only given one room key and they wouldn’t give us a second, which was super inconvenient. The air conditioning barely worked, and when it’s hot outside, the room gets uncomfortable quickly.
We also ran out of toilet paper in the morning. I went downstairs around 9 a.m. to ask for more, and they told me someone would bring it at 10. We didn’t get it until 2 p.m. I still don’t understand why they couldn’t just hand me a roll right then.
To make things worse, housekeeping walked into our room while I was in the shower — no knock, no warning. That felt like a serious lack of respect for privacy.
There were also bugs in the room, which was a major turn-off. The rooms are spacious but pretty outdated, and honestly don’t match the price or the online photos.
The hallway near our room had a window that people constantly used to smoke. Because of that, it smelled like smoke all the time — not great when you’re trying to relax.
On top of that, there were no lights in the stairwell at night. I had to use my phone flashlight just to get down safely.
Breakfast was also disappointing. It’s from 7–9 a.m. but if you show up closer to 9, expect most of the food to be gone and not restocked.
I’ve stayed in plenty of budget hotels and even hostels with way better service. I hate leaving a negative review but this hotel really doesn’t deserve the rating it has. Wouldn’t stay here again
08.01.2025
There is nothing left of the words Golden Palace here. It is located in some kind of homeless shelter, around there are only old houses and stalls. Everything is very sad inside, the drain in the room periodically does not work, the bath is dirty, which is clogged and the water does not drain. But the worst thing is the breakfasts. In addition to the fact that they are extremely mediocre, there is little food and it is not very tasty. Some men in jackets come for breakfast and with their dirty hands and sleeves climb into the food, which you then eat. The woman who is apparently responsible for the food, not only completely ignored 2 questions about what is happening, but also complained that we ruined her mood? How should this be understood? The staff was the most disappointing. We do not recommend coming here, because for that kind of money you can live in a really decent hotel
12.11.2023
Fortunately, the food is good.
06.11.2023
The location of the hotel is good, the environment is okay compared to the same price range, and the breakfast is European buffet. The service staff didn't understand Chinese the day before yesterday, but they could communicate in English. The hotel has a Western bar where you can have a drink in the evening.
01.11.2023
Value for money is pretty good
17.07.2023
The hotel looks a bit old, and the linen in the room has been used for a long time, but it is clean. Several service staff can speak English, and there is no problem with basic communication. The breakfast is good, rich in variety and the waiter updates it quickly. They are all Russian-style breakfasts with bread and eggs. If you want to eat Chinese food, forget it. There are many good restaurants around the hotel, and the Turkish Kebab and Georgian restaurants are very cost-effective. It is an ordinary three-star hotel in China, but a good value for money hotel in Almaty.
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POIs near hotel
Aliya Moldagulova and Manshuk Mametova Memorial (1.4 km)
Memorial to two Soviet heroines and resistance fighters who fought against Nazi occupation during WWII.
Kanysh Imantayuly Satpayev Memorial (1.5 km)
Memorial to Kanysh Satpayev, a prominent Kazakh scientist and geologist who founded the Academy of Sciences of Kazakhstan.
Kazakh Railway Museum (1.6 km)
Museum exhibiting locomotives, rail equipment, and the history of Kazakhstan's railway development and transport infrastructure.
Central Universal Store (1.8 km)
Soviet-era department store in central Almaty, iconic shopping landmark built in mid-20th century.
Dinmukhamed Kunayev Apartment Museum (1.8 km)
Former residence of Soviet leader Dinmukhamed Kunayev, showcasing his personal living space and artifacts from his political career.
Cafe and Restaurants near hotel
Cafe «Donets Bonets» (3 min)
улица Карасай Батыра 88, Алматы
Cafe «Мадлен» (4 min)
ул. Кабанбай батыра, Алматы
Frequently asked questions about Golden Palace Hotel
What types of rooms does Golden Palace Hotel offer?
The hotel offers Standard Double room, Superior Double room, and Deluxe Double room types.
Is breakfast included and what kind of breakfast is served?
Breakfast is served as a buffet and is not included in the room price; it must be paid at the property.
Are pets allowed at Golden Palace Hotel?
Pets are not allowed at this hotel.
Does the hotel provide free Wi-Fi?
Yes, free Wi-Fi is available throughout the hotel, although some reviews mention slow speeds and occasional outages.
What is the distance from the airport to the hotel?
The hotel is located 13 km from Almaty International Airport (ALA).
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Hotel prices for: October - November 2026 calendar
The average hotel price this month is 66 USD The best time to book is October 26, with rates starting from 55 USD
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