5 star hotels in Mexico

The resort is beautiful and well maintained; the room was lovely and we enjoyed the balcony. The beach is gorgeous and great for walking. The activities were enjoyable. The staff was friendly. I disliked the loud music that was piped in everywhere except the beach. While it’s an all inclusive resort make sure to bring plenty of small bills for tips.

Overall everything was decent! Food was decent but very kid friendly. Definitely not a couple trip but more of a family. Maria was texting us through WhatsApp and made life much easier for our group! She was the best!! 10/10 for her service!

5 star in every respect resort. We had great service especially our concierge. Maria Dorantes was our concierge she arranged prior to our visit restaurant reservations, a room upgrade and transportation to the hotel from the airport. Maria was an enormous part of our wonderful experience. We will definitely return.

Our VIP Concierge (Maria) Grand Palladium was very responsive and helpful in arranging nightly dinner reservations for our large family group.

The room was great, excellent view. I loved that there was always something to do regardless of the time of day. The trip was extra special because I had exclusive access to an ******* staff member on WhatsApp. Maria was so helpful and checked in on me, made sure I had my dinner reservations confirmed. My only concern was that housekeeping staff entered my room twice, despite telling them in person...

Pros: Beautiful, well-maintained hotel. The rooms were spacious and comfortable. Most of the staff were professional, friendly, and helpful. The à la carte restaurants were just okay. The beach was nice. Cons: We tried to make dinner reservations in advance but were unable to get the restaurants or times we requested. Be aware that if you don’t have reservations for the à la carte restaurants, you...

Perfect location! Great business center at 18th floor. Strong intention to visit for next time.

Dinner is no good. Menu doesn't satisfied and also service staff'manner is worst.

A nice hotel with good location. Services were best. Sauna and stream are best. Breakfast is good too. Only minus is A bit noising if stay at the street side.

The AC didn't work properly since day 1. I reported it, service staff came to the room just lower the temperature but still was warm at night. It was uncomfortable to sleep. I reported the problem again and they came for service the AC but it didn't work to much, something was missing. It was a little better at night but still a bit warm.

I had done a sequrity deposit 3000 peso upon check in, but i didn't get refund when i was checkout, also they have a racists mind set on restaurant staffs and in lobby also.

Everything seems good but will be better if have the self laundry service!

Perfect location, nice staff, good view from my room.

Very good hotel and it is worth the cost

Good service and very good breakfast

Hotel location is great, walking distance to a lot of restaurants and sightseeing activities. Breakfast had a lot of variety. However staff was not friendly and very rude on the last day during checkout. We raised this with the reception staff and they later sent an email to apologize.

Location is great and Rulfo restaurant has Halal foods.

Definetly come back for a great stay

It was great. I did get bit by a bug that caused an infection and had to go to the doctor here. So becareful for that.

The room was spotless and the butlers Jimmy and Yessica we had were so welcoming and helpful. The pool and amenities were fantastic. Also the beach very clean. Will definitely go back.

Amazing location, it’s 45 mins away from the airport so keep that in mind but the quietness, exclusivity, and amenities make up for it. The staff is friendly and cleanliness was on point. Highly recommend paying an additional charge for Zentopia.

Facilities are solid; beach is the best; food has improved significantly over the past couple of years

I had a great experience! This was a huge resort with lots of amenities. I would definitely recommend. The only downside was the bed not being comfortable. Other than that it was great!!

Good hotel, beach with a lot of wind but little sargassum. Good service, the restaurants are good but not outstanding. The pool is good, the bar needed repairs. The gym and spa are spectacular

The hotel is saved by it's fantastic hard working restaurant and bar staff. Every morning for breakfast (and often lunch) we relaxed on the outdoor terrace at the Buffet restaurant and were looked after by Alberto and Joni who were an absolute pleasure to talk to and excellent hosts. Thank you also to them from our 2 young children who were treated just as well as the grown ups. We also enjoyed Aqua...

⸻ I stayed for seven days at this hotel in Cancun and had a wonderful vacation! The room service was excellent — my room was always clean. The staff were super friendly and helpful, especially Pascual and Oscar at the buffet.The staff went above and beyond to make our stay enjoyable. There were also some young girls who played with the kids and made sure they had lots of fun — they were so sweet...

Our first time to Cancun. This resort is the reason our lives changed forever when it comes to vacation. We use to go to Hawaii but since we've discovered this place and a fraction of the price, we dont even talk about visiting Hawaii anymore. This hotel is just all around an amazing place right next to the beach. Many reasons we will keep coming back. Gabby the bartender was so kind. We call her our...

This was my first trip to Mexico. I fell in Love. Paradisus gave true vacation vibes! From the events to the food to the gorgeous balcony view i had, everything was well worth it! Im seriously thinking about coming back next spring. It was hard to leave, esp for my 5 year old!

Really enjoyed the property. Great food, staff, and location. Only thing I will say is check your room and make sure nothing is broken when you first check in. Report it immediately if so. I got charged $160 usd for the closest door that was already broken. We didn’t even use the closest during our stay. So we didn’t know to report anything. We opened the door to enter the room & it bumped the closest...

Had a great time spending a week long vacation at Paradisus Cancun. The interior of the hotel and the food was better than we were anticipating. Staff was very kind, helpful, and attentive. Anabel at Flora was an exceptional waitress. The food was fresh, light, and delicious. Abraham and Carina from Ginger were excellent. The Tequila and Mezcal tasting were top notch and I learned a lot about...

What made our stay special were the friendly staff and how hardworking they were! They always had a smile on and were very kind and helpful. Thanks for welcoming us, I recommend staying at this hotel!

Nice location. Beautiful large rooms with nice views. Good was a big let down. Drink service was great

very good, clean, staff are friendly, food is great. Good for family trip

I was very satisfied with the environment and the food.

The ocean view room was absolutely stunning, absolutely gorgeous.

Disadvantages: The food is slow to serve. It is recommended to make reservations in advance. The facilities are a bit old, but it doesn't have a big impact. Pros: The food is delicious. The sea water is very clear. Victor at the front desk is very enthusiastic and helped us upgrade the room for free.

Very clean, food is great with variety of choice. Kids enjoyed the swim up pool.

Nice property nice service and very nice views! I will come back!

Overall, I was satisfied, but the room service was late and didn't clean up the contents other people ate before, so there were a lots of bugs.

We enjoyed ourselves so much. Good hospitality and nice beautiful beach. The food from the restaurants are very yummy. Wish to return again.

Excellent service and a great room.

It was first time to enjoy all-inclusive hotels. Ocean view from the room was beautiful and inside was clean and big! Everything inside the refrigerator was complimentary.

The hotel is surrounded by beautiful white sand beaches. The food, drinks and snacks are very good. Staff are very attentive and police. Worth !

The location and ocean view is excellent. There are 8 restaurants and 24hr room service available with a wide variety of food can provided. The staff are nice and helpful. However, the beach is not that clean

The location and ocean view is excellent. There are 8 restaurants and 24hr room service available with a wide variety of food can provided. The staff are nice and helpful. However, the beach is not that clean

We had a really great family vacation at this hotel. The staff was super friendly and made us feel at home. Our room was always spotless, and we especially want to thank Michael at the Asian restaurant for making my birthday special, and Patricia, the vacation planner, for being so helpful. Overall, it was a lovely experience and we’d happily come back!

The hotel offers a good all-inclusive package, but the facilities are a bit dated and regular. The pool is too small for the hotel's capacity. The service was very poor, both at the reception and from the beach attendants. Waiters only brought drinks if you paid for the sun lounger and tipped them.

I always used to think cruises are number one but this resort in my opinion was number #1 for 2025.

The resort was clean and has many fun areas to hang out. The staff was friendly and the rooms were always clean.

My overall experience was good until I had a negative experience at one of the pool side bars. The bartender stated I could only have Modello draft beer. However I noticed several people were asking for corona light and they provided them with corona light. When I pointed out he did in fact have corona light, I observed him giving out to other people… he then provided me with corona light. I viewed...

Love the hotel and beach area. Staff was friendly and nice but attention to everyone. The timeshare sellers are aggressive and will hunt you until you give in or yell at them as I did. Because being woken up every morning at 7:45 am is ridiculous.

Clean. Amazing service. Great views. Activities. Food variety

Had to change rooms. The original room had alot of broken parts. Party cancun crowd checked in on the same day was not a peaceful atmosphere as advertised. Food was 90% bad. Reception and activities staff were nice but all other staff were poorly trained and confused. Premium price for below avg quality.

It was a nice resort. They are renovating it but I’m not sure why it was real nice as it was.

Everything was great! They closed for renovations and i can only image how amazing it will be when it opens back up!

The staff was EXCEPTIONAL! From the greeting to the departure, we were well taken care of! I can't wait to go back!

We loved our stay at Secrets, the staff/service was outstanding. Although the majority of the resort gorgeous, it is in need of some upgrading, I understand they will be closing in a week to do that. We would love to come back post renovations!

The room was great, the service was very friendly, and the location was excellent for sightseeing.

Second time I go to this hotel. Overall I really like it. Two things that disappointed me this time: 1/ I specifically asked for a one big bed room and they said it was available, then they gave me a different room and 2/ they didn’t fill the body soap when it was almost over, we had to use the hand one to shower.

Good hotel with great services! 1. You can reserve a shuttle from here to Airport(MEX) 2. Give a try for the restaurant Daikoku at Floor B1

Overall nice place to stay Especially Premium Levels

The hotel's location is very safe and convenient, and it is close to major tourist attractions. The view in the room is pretty good, but the hotel itself is a bit old.

I like this hotel. Very conveniently located. Plenty of restaurants around. Easy to local transportation. Nice staff.

It's new, clean, and tidy, with excellent service. The only downside is that the toiletries weren't fully stocked. I was very satisfied with the two separate sinks, and the separate toilet and shower were very convenient. The number of towels provided was ample. The restaurant service and food were both excellent, no disappointments. They even poured champagne at check-in, and there was also a complimentary...

It was a great stay however, we were a little bit disappointed about the service. Our room was not ready on the check in time, the pillow didn’t smell good, our luggage wasn’t delivered to the lobby even after an hour after checkout etc. I think I would pay the same price to stay at a different hotel with more pools and restaurants with a larger beach and better service.

I was disappointed that they no longer have bottle service in the rooms, only one bottle now and not really what we wanted (Jack Daniel’s), but the service was very good and entertainment was excellent!! That Queen impersonators were amazing.

We stayed at secrets the vine for two nights. The hotel is beautiful and the facility is well maintained. Staffs are all friendly and welcoming. We love the room with a great below of the Caribbean Sea. The restaurants are average with a bit poor air con. They only thing that I don’t really like is the fragrance that they used at the lobby. Overall, it was a good stay and we may come back in the future

We love this hotel. It’s clean and it offered a variety of restaurants choices from bar to cafe and fine dining. You can see the beautiful view of the ocean right outside of the swimming pool. We recommend this hotel

I recently stayed at this hotel and noticed a few areas for improvement: 1. There was loud noise from what seemed like an exhaust fan outside, requiring the balcony door to be closed for quiet. 2. The room was very humid, and I hope the hotel can add a dehumidifier system. 3. There were too few power outlets, and the ones near the bed were awkwardly placed behind the bedside table, making them hard...

The room was clean and the service was great. I'd definitely go back again.

A very satisfying vacation. The all-inclusive hotel is really comfortable. It is good for families and couples. It is the first choice for a two or three-day vacation.

The room is big, the sofa has stains, the room service is good, the housekeeper is useless, the restaurant food is good, there is an Italian restaurant. The sea view room is worth recommending.

It's a great place for a family trip. There are a variety of action programs, so you'll enjoy yourself without realizing how much time has passed.

Will I ever come back again in my life? I'm glad I lived long and hard to find a place like this on the other side of the world from where I live. It's sad, but I can't promise that I'll come back. I hope I never forget this memory for the rest of my life

Great choices for breakfast and lunch and dinner. Friendly stuff clean pools

The staff was amazing. Juan helped us and checked in on us throughout the stay which was amazing. His other staff members Alfred was a great server, Alfredo was helpful upon our initial welcome, and Aaron making the night shift smooth. It was clean, smooth, delicious food, kid friendly. Will definitely be returning.

Room was clean and resort staff friendly. Food was good and lots of amenities. The only negative was AC not working at night

Amazing and very friendly staff. Phenomenal food and entertainment. Very clean facilities.

Everyone was so friendly. The room was immaculate and the grounds, restaurants and pool areas were spotless

Excellent resort with so many thing to do, wonderful options for any type of vacation! Highly recommend, would go again.

It was unbelievably great! The concierge staff Yessica, Joseph, Geovanni and Daniel were so helpful. They made our trip awesome by being so helpful and on top of everything! I would hire each of these people at my company ⭐️⭐️⭐️⭐️⭐️

The hotel room is quite large and clean, and the bathroom is separated into wet and dry areas. The hotel breakfast is also very rich, and Tacos is recommended. The only downside is that there is no free water.

A wonderful, clean, well-maintained hotel, especially the bar is excellent. I recommend it.

Every time I go on a business trip, I stay in a hotel with an OXXO store, a barbecue restaurant, a Japanese food restaurant, and a supermarket nearby.

It's about 7-8 minutes away from the exhibition hall by Uber. It's very convenient. The room is clean and the breakfast is rich. There are many places to eat near the hotel, including pizza and Italian food. It's worth recommending.

The room is OK, the breakfast is absolutely great, with rich and varied varieties

The hotel is very clean, the facilities are very user-friendly, the environment is very good, the service at the front desk is also very good, it is a very good hotel,,,,,,,

It’s a big scale hotel with all the facilities, swimming pools are nice. Service is just standard, welcome snacks are missing and we have to ask to slippers. Thought it’s pretty standard provision for the fees we’re paying. Great views from the rooms.

The breakfast buffet was abundant, and the room facilities were new, clean, and hygienic.

Magnificent resort in Cancun. Our dream holiday was perfect choosing this hotel. Super friendly and attentive staff, the pool is amazing and the beach area just incredible.

• Staffs are friendly, polite & helpful. I like the quiet and avoid the crowds of tourists from the all-inclusive hotels. Best choice for couples.  • Breakfast is delicious with a variety of choices.  • The beach is clean & beautiful.

It was absolutely superb. Everything was spotless, the food was delicious, and I honestly wished I could have just lived there forever!

The hotel was undergoing renovations, which impacted the overall experience. However, all the staff were very friendly, and I still felt good about the stay.

Everything was good at this resort food personal the people in the lobby restaurants bars etc it was amazing

The room was in serious need of updating. The toilet paper holder was falling off of the wall. The mirror had large black streaks down it where the plating came off the back. The toilet would run constantly unless you lifted the lid and made sure that the flappervalve was in place. The lobby had a chair with the fabric hanging down below off the bottom. However, the staff was nice at the hotel. The...

I had an amazing time at Dreams Tulum Resort — the property is beautiful, the vibe is relaxing, and the staff made my stay really special. The rooms and grounds were gorgeous, and I truly enjoyed the overall experience. If I had one small piece of feedback, I’d recommend choosing the restaurants over the buffet — the restaurant food was definitely better in quality and flavor. Other than that, everything...

There was one time the world cafe took a long time to seat me, when the restaurant wasn’t full and I didn’t have much time. That was my only complaint thus far, other than that, maybe more cabs should be available to get from the beach to the gym.

Great place overall. Food 8.5/10 if that food wasn’t too good. Rooms were okay clean but something sure enough bit us up in that bed.

Rooms were clean, a little dated. Restaurants were good & staff at these restaurants were great. However our experience with the staff in the world cafe was hit & miss. The preferred club staff on the beach were amazing — saturnino, Marcos, Laura, Salvador, Guadalupe, all the staff were fabulous

This was probably one of the best hotels we have stayed at for adults in a while.

The hotel is in a lovely, secluded location. It's really spacious, clean, and has very nice rooms. We were very satisfied and would highly recommend it. 👌🏼👍🏼

For the price they charge it is not worth

Excellent hotel, great location, service, food, the staff's attention is very good, and the staff's treatment makes all the difference; I would definitely return.

Highly recommended, a closed holiday home, it’s a bit troublesome to travel but it’s really a one-stop service! You can also eat anything, and there are several specialty restaurants to choose from.

This was an absolutely amazing experience, and if you are looking for a place to stay I highly recommend booking. We took a friends trip in December and everyone had a blast. The resort itself is stunning, very clean, has friendly staff, and amazing service. The pools and beaches are gorgeous and the rooms are also incredibly clean. There was a lot to do without things ever feeling overwhelming - a...

Good vibe, but a little over hyped. Could have better parties. But overall decent stay, could experience it for a day or two.

Everything was perfect ! The best place if you want nonstop party !!. Enjoyed our stay. This is second time😍

Very happening resort for party people, spent 5 nights at this resort, the foods were good, many restaurants in the resort to chose for lunch & dinner. Can take USD 1 bus to travel around Cancun.

Very happening resort for party people, spent 5 nights at this resort, the foods were good, many restaurants in the resort to chose for lunch & dinner. Can take USD 1 bus to travel around Cancun.

A sexy hotel with an adult theme. All activities in the hotel are very sexy. You are not allowed to take photos of others. You can only take photos of the exterior and the beach. There are sexy pool parties. Use your imagination😄

Nice hotel, but it wasn't as new and luxurious as it looked, and the food needs to be improved.

Family of four (including 2 teens) stayed at the Conrad in room 3307 for one week. We had an ocean-view, 2 Queen room and opted for the Ceiba Club. The room was one of the better-sized and laid-out rooms we have enjoyed on vacation. The facilities were fantastic and we enjoyed the activities offered throughout our time here. The gym was never busy and the daily activities we found to be accessible...

Beautiful property and wonderful service. The hot tubs were not heated in multiple areas and the hot tub on our balcony was not working. The food was OK, but not as good as what we have had in comparable resorts in Mexico.

Nice, clean resort. But lines for everything. Paperwork for everything. Grossly overpriced restaurants with medium quality food.

Overall good, but I will not go back to this resort due to limited amenities.

We had a fabulous time. The staff was so cordial and professional. Every restaurant and poolside area was beautifully maintained. Food was superb and prices reasonable for a resort. Daniel the boss of the beach and pool areas was delightful and so helpful and kind. The car service and luggage guys were great and the room stewards were fabulous.

Incredible place, sophisticated architecture and exceptional service! We went with God's children and had a very pleasant time, they loved it! The only downside is the extra costs for food and drinks, which are quite high!