Gran Hotel Flamingo – Adults Only in Lloret de Mar

Having previously stayed at Hotel Delamar I was looking forward to our break. We arrived at the hotel yesterday, excited for our stay. We were early for check in so went to the roof top for a drink and lunch. On returning from the bathroom I was told I couldn't re-enter as our band didn't allow. After being marched back to reception, I politely explained my problem that my party was still upstairs enjoying their drinks. The security guard was told that we all had to leave. He stood over us whilst we finished drinks and my friend had to mobilise from the lounger to her wheelchair. This was incredibly uncomfortable for us all after making a genuine mistake. He could easily have said finish your drinks and then you will have to leave, after all no one had refused to sell us drinks. So slightly embarrassed we vacated and went downstairs for lunch. On check in we enquired about paying and were told we were standard and couldn't. When booking, one of the selling points was the roof root bar and pool and this is not made clear on 3rd party sites. The biggest disappointment was when we got to our room. The room was dark, dirty and unsafe. We were all incredibly disappointed given it states 4*. I sat on the bed and it tipped up and I am now left bruised. On inspection of the bed was missing a leg. The white walls were dirty and there was a lot of dust balls which clearly hadn't been cleaned in some time. On talking to reception. We were told " well you only booked standard" When does a bed with all its legs or a clean room mean superior? I take both of these to be pretty standard in any hotel. I've read other reviews liking the hotel to a Travelodge and have to stay I've stayed in many Travelodge hotels and this room was definitely not at the standard. The receptionist kept shaking her head, which we all felt was a "not another complaint" shake. She didn't seem surprised by what we were saying but at the same time never apologised. We are now loving life in a hotel in Fenals as we couldn't stay in that room for our sainty or safety. We are still waiting for an acknowledgement and apology from the hotel.