MLL Caribbean Bay Hotel in L'Arenal

Area surrounding hotel is run down, poorly lit and full of what look like squats! Bar on main road where buses pass frequently pouring fumes, not pleasant. Quite close to promenade but wouldn’t venture after dark. Some staff helpful and friendly but most are grumpy, unhelpful and rude. Dining area in basement, no outdoor area, furniture dated, free for all, food and drinks poor quality. Food bland, dry and stodgy! Dirty rooms, dirty outlook, no sun on balcony. Fellow guests upset and disappointed also and felt hostel would be a better description. Area full of young drunk rude people!

The hotel was situated in a residential area. The view from my balcony was of the residents homes (blocks of flats) which were poverty stricken and not in good condition. It was noisy outside and inside the hotel. Outside the hotel the residents were hammering and using an electric saw while i was trying to sleep. Inside the hotel the drunk,loud guests were slamming their doors every few hours until early hours of the morning which meant i never had a full nights sleep since i first checked in. The food was bad. Im not a fussy eater at all but i struggled to eat. I found myself eating more desert than actual food just to fill myself up .The food itself was overcooked and tasteless.Chicken was so dry i couldnt cut into it.And the fish & the veg was so overcooked it was mush.The carbonara sauce, mushroom and the tomato pasta sauces were like water and had no taste.Everyday i had a bad stomach so i ate out once a day at restaurants everyday just to get one good meal a day.This cost me more money than expected.Also the bed had one thin sheet to sleep with but the temperature drops on a night in September so i used the other sheet from the other bed and used towels to give me extra comfort. The staff in the hotel were not friendly apart from the lady at the pool bar and the young lifeguard. They were very kind and friendly. Dont be fooled by the 'all inclusive' if you drink alcohol. They offer 3 alcoholic drinks then you have to pay. I dont drink alcohol so i had soft drinks or 0% San Miguel which was €3.50 for a small can. (They are €1.50 at the shop opposite the hotel). I do feel like ive been overcharged for such a low quality hotel.It was my first solo trip and the only good thing about it was the beach (which did have people walking up and down constantly screaming whatever they were selling which ruined the relaxing vibe) and the trip i made to Palma. I didnt realise this particular part of Majorca is a party scene for the German & French.I spoke to 1 person who could speak fluent English. The service was probably the worst service ive ever had in a hotel.No smiling, no kindness, no helpful attitude (apart from the lady and young boy at the pool bar). They do clean the room everyday and provide fresh towels.But the bathroom is tiny and the shower holder isnt secure or positioned correctly and doesnt adjust so it was difficult to get showered.The hairdryer isnt strong enough so it took forever to dry my hair.Also dont forget you cant flush toilet paper. I was aproached by a drunken guy who was staying in the room next to me.He was asking me to go for a drink and was very drunk.I politely declined but felt uncomfortable when entering my room. Now i understand why the English are not favoured in Spain but i dont drink alcohol, I have manners and i smile at people and help if i see someone who needs it.What this trip has shown me is this culture is critisising us but they have shown no kindness to me. I wont be returning to this hotel and to be h

The hotel is modest, tidy, and clean. The staff is very kind and helpful, especially at the reception – they will do their best to fulfill any request. We arrived on 11.09.2025 around 11 a.m., and the receptionist was extremely friendly, smiling, and accommodating. Kudos to her!

Ok where do I start the hotel needs a huge update. The rooms are tiny around 10 feet all around no joke the bathroom you can’t turn in them the bath is half size literally half size to a normal bath the restaurant is like a canteen the food is the same everyday . Do not do the all inclusive it’s not what you think if you are here to have drinks you are only allowed three max at munch and three max at evening meal you have to drink them in the canteen with your meal you can’t take them upstairs no more drinks after the three. The area isn’t good at all it’s got trash cans full all over the streets and it’s shady at night time.the beach is ok if you go alittle north that’s where it all happens night life and nice restaurants. The sacks at the pool area are fruit and dried slices of cake that’s all. The coffee that come out of the machine is warm not hot. The bar is supposed to close at 12 but I guess he closes when he wants I haven’t seen it open till 12 yet. I would never book here again but this is my experience I would book a little more north it seems this are is more for the locals. Not much night life hear at all if that’s your thing. The boat cruise is fun spend a little more go on the catamaran 15 euros more bigger boat less crowded it’s a thumbs down for me