Burasari Phuket Resort & Spa in Patong

TLDR: DO NOT STAY HERE — IT IS A DISGUSTING HOTEL!!!! I stayed in several types of rooms at this hotel (because each room had issues) and I can confidentially say all of the rooms are terrible. More details below.

Worst hotel I’ve ever stayed in. Absolutely not a 4 star hotel - more like a BAD 3 star.

My first night I was in the standard hotel room, the room had cockroaches and mysterious gross yellow stains on the sheets! I complained but they said they were all sold out and couldn’t do anything until the morning when a new room opened (I got in late, so had no choice but to stay there that night).

Second night, they offered a deep clean of the room - I said absolutely not and I wanted my money back and to cancel my stay. They said I couldn’t b/c I had booked through trip.com and that I would have to fight it with them (important detail, remember for later)… I was in tears and other guests were looking at us, and so they gave me a slightly better room, but I had to wait from 8am - 2pm for it. So I was shower-less, wandering the streets until they could give me my new hotel room.

I got in and room #2 had a AC leak problem. I’m talking puddles of water on the floor. It took the technician an hour to fix (meanwhile they let in several mosquitos that bite me all night)… only for me to wake at 4am to the sounds of dripping water… the AC was leaking again.

I complained again, and they said they would move me to an even better room, the honeymoon suite. I said I didn’t want that, I just wanted my money back, they said no again, but this time they drafted a document offering me the upgraded room and a massage, and asked that I sign that I would not try to get money back from Trip.com if I accepted these offers.

I said absolutely not. I called trip.com, who said do not sign anything as trip.com was still fighting my case for a refund. Trip.com said that the hotel legally has to give me another room w/o me signing anything.

So legally the hotel still had to give me the room but took away the massage b/c I wouldn’t sign the document.

The Honeymoon suite was also not that good. It needs renovations and is 100% not worth the price they charge for it.

Weeks later Trip.com is still fighting my case, and despite me NOT signing the document the manager (I believe her name is Devi) lied to Trip.com and said I accepted a room upgrade + massage so the case is not valid for a refund. Good thing I didn’t sign the document, because there is no proof of such a thing. I got word today that this hotel won’t even answer Trip.com’s communications so they themselves are refunding partial of my stay (I have pictures to prove my terrible stay so they cannot deny the issues i’ve had).

Please do yourself a favor and DO NOT book here. It is a terrible hotel. Truly disgusting and awful.