Not sure where to start! I booked this place for the roof top. I was doing work there at 6 pm security kicked me off saying area is closed!! Why?? Then I went to the gym later and they also kicked me out at 10. Which hotel does not have a 24 hour gym. The lights were on. No one was there and they just kicked me out for no reason there’s also a whole maze of a system between residence and hotel guests, and you can’t access a lot of the doors without being a resident as they have these biometric scans so I ended up getting stuck between two doors on the rooftop for 30 minutes with no help and only by accident someone saved me. Overall horrific experience stay away. Also steam room is advertised, but it’s within the spa that has very limited hours and also within the maze that Hotel residence don’t have access to. all nonsense.

The closet at the room was full of cleaning, kitchen and personal items …. The bathroom was more a 3 star hotel with No amenities other than shampoo and liquid soap….the hotel has NO ROOM SERVICE after 5 pm
!!! And has NO IN-HOUSE RESTAURANT !!! , no privacy at all , finally , it’s noisy ALL DAY AND ALL NIGHT LONG , yo hear the sound of all this exotic cars revving up and down the street and the sound goes directly inside the rooms , there is no way you can relax …. this hotel is sold as a luxury hotel, and is NOT …. definitely NOT as a luxury hotel

Terrible Experience
!!! WARNING: DO NOT STAY AT THIS HOTEL !!!

For even one night if you want to get more than one hour of sleep. The hotel sits directly over a club they have no responsibility for, or discretion over. The club has no consideration for the hotel patrons seemingly playing the worst selection of “music” at maximum volume from opening to closing at 5 AM. It’s as though every song was chosen to maximize window rattling bass lines and vocals. I imagine the equalizer on their set up has the treble turned all the way down and the bass turned to maximum levels.

I happened to be in room 201 which was ground zero for the assault I endured until after 5 AM. It was impossible to sleep because I didn’t happen to be comatose at the time. I don’t understand how the hotel can, in good conscience, sell any room within earshot of the club.

I called down to the front desk three times. Once through the room phone and twice through my cell when no one picked up.

I wouldn’t pay any price, or even accept the room for free, to be subjected to the endless barrage for another night.

The next morning the hotel management did absolutely nothing to accommodate me when I confronted them face to face. I left my contact information for the manager but nobody followed up. Terrible customer service.