Novotel Andorra in Andorra La Vella
✅ Staff praised multiple times for kindness and helpfulness, e.g., 'many tks to Cristina and Solange' ✅ Quiet atmosphere inside despite central city location, described as 'quiet oasis amidst the hustle and bustle' ✅ Good breakfast variety with positive mentions of Spanish specialties and coffee ✅ Convenient access to spa and wellness facilities in the Mercure next door ✅ Spacious and clean rooms noted by several guests ✅ Close proximity to shops and mountain views ❌ Frequent complaints about uncomfortable beds described as 'worst bed I’ve ever slept on' and 'piece of board' ❌ Hotel rooms considered old and outdated by several guests ❌ Parking on site viewed as expensive (26€/night) compared to nearby public parking ❌ Air conditioning issues reported, causing discomfort in rooms ❌ Some guests found breakfast quality inconsistent despite broad selection ❌ At least one report of unhelpful staff related to cancellation and refund
Rooms and prices
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Description
Novotel Andorra is a 4-star hotel established in 1996 and renovated in 2007, offering 102 rooms across a 7-floor building in central Andorra La Vella. It provides a combination of city convenience and access to skiing, located just 20 km from ski lifts and 1 km from the Caldea spa complex. Guests can choose between Standard and Superior Double rooms, equipped with air conditioning, heating, and soundproofing. The hotel features a restaurant serving breakfast and dinner with gluten-free options, and a bar open from 8:00 to midnight. Families will find a children’s club, playroom, and special menus available. Though the hotel building is somewhat dated, visitors highlight the attentive and friendly staff and the quiet atmosphere inside despite its central city location. Access to additional wellness facilities such as a pool, sauna, and gym is possible at the adjacent Mercure hotel. A minimum stay of five nights is required, making it suitable for longer visits.
Location
Situated in the heart of Andorra La Vella on Carrer Prat de la Creu, 14, Novotel Andorra is 204 km from Barcelona airport. The hotel is 1 km from Caldea, a major spa attraction, and about 20 km from the nearest ski lifts. Guests can easily reach many shops and restaurants on foot, including McDonald's at 249 meters and L'AIGÜETA restaurant at 284 meters. The central city location allows convenient walking access to local attractions and services, while private parking is available on site for a fee.
Tips
- Book well in advance due to the 5-night minimum stay policy.
- Consider bringing your own pillow or checking bed comfort upon arrival, as some guests found beds uncomfortable.
- Utilize the nearby Mercure hotel's wellness facilities included with your stay for a more complete experience.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
- Breakfast: Buffet [Mon - Sun] 07:30-11:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed Fee: €17.00 (approx. US$19.63) per pet per day
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, MasterCard
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Smoke-free property
- Heating
- Newspapers
- Ticket assistance
- Terrace
- Fire Extinguisher
- Electric car charging
- Non-smoking rooms
- Soundproof rooms
- Family room
- Smoke Detector
- Cable TV
- Minibar
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Linens
- Toiletries
- Accessibility features
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Snack bar
- Vending machine
- Bottled water
- Kettle
- Free Wi-Fi
- Car rental
- Spanish
- Russian
- English
- French
- Multi-language staff
- Tour assistance
- Mini golf
- Sun Deck
- Parking
- Parking nearby
- Swimming pool
- Spa tub
- Indoor Pool
- Beach/pool towels
- Business center
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Gym
- Doctor
- Solarium
- Massage
- Steam room
- Sauna
- Spa
- First Aid Kit
- Playroom
- Children's playground
- Family/Kid Friendly
- Ski storage
- Skiing
- Pets allowed (under 5 kg)
Hotel virtual tour
Video: Hotel Novotel Andorra (Andorra La Vella) - quehoteles.com
Map
Reviews
I could not fault anything in this hotel, it was just perfect for us
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Novotel Andorra
What types of rooms are available at Novotel Andorra?
The hotel offers Standard Double rooms and Superior Double rooms.
Is there a minimum stay requirement at Novotel Andorra?
Yes, there is a minimum stay of 5 nights.
Are pets allowed at Novotel Andorra?
Yes, pets are allowed with a fee of €17 per pet per day.
Does Novotel Andorra have wellness facilities?
Wellness facilities such as a pool, sauna, Turkish bath, jacuzzi, and gym are available free of charge at the adjacent Mercure hotel.
Where can guests park their cars?
Private parking is available on site for a fee. Public parking nearby is cheaper if staying two or more days.
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Hotel prices for: June - July 2026 calendar
The average hotel price this month is 103 USD The best time to book is June 15, with rates starting from 84 USD