Sheraton Batumi Hotel in Batumi
✅ Guests frequently praised the hotel's location right by the beach and near major city attractions. ✅ Wi-Fi quality was rated 10/10 by many guests, noting reliable internet access across the property. ✅ The outdoor and indoor pools, spa, sauna, and wellness facilities received positive mentions. ✅ Several reviews highlighted spacious, clean rooms and attentive, friendly staff, especially at reception. ✅ The breakfast buffet was described as tasty and varied by some guests, with chefs preparing fresh dishes. ❌ Some guests reported inconsistent service quality, including language barriers and slow room service. ❌ Food quality issues were noted, such as hard ciabatta bread, cold buffet items, and limited vegetarian options. ❌ Maintenance problems included a burst shower head and malfunctioning air conditioning units. ❌ Noise from nearby nightclubs disturbed several guests due to poor soundproofing in rooms. ❌ Repeated Wi-Fi outages and delayed repairs were reported despite otherwise praised internet quality.
Rooms and prices
deals
deals
deals
deals
deals
deals
deals
deals
Description
Sheraton Batumi Hotel is a five-star property built in 2009, located in the heart of Batumi with 202 rooms designed in a modern, minimalist style. It offers a comprehensive range of facilities including an outdoor heated pool, indoor pool, spa and wellness center with sauna, Turkish bath, and massage services. The hotel caters to families with amenities like cribs upon request and nanny services. Guests can enjoy several on-site dining options including a restaurant with buffet breakfast served daily from 6:30 to 11:00, multiple bars including a poolside bar, and a lobby bar. Business travelers will find a business center and meeting facilities. Free Wi-Fi throughout the hotel scored a perfect 10/10 in guest reviews. Pet-friendly rooms are available upon prior request, and several credit cards are accepted. The Sheraton Batumi combines seaside proximity with city-center convenience for leisure and business stays.
Location
The hotel is situated on Rustavelli Street 28, just 200 meters from the Black Sea coast and a public pebble beach that stretches 5 km. The beach is on the second line from the hotel, with umbrellas and sun loungers available for a fee. Key city points include the Batumi port 3 km away, the main railway station and international airport approximately 10 km from the hotel. The airport is reachable by bus in about 5 km distance. Nearby dining options include Cafe Gardens at 167 meters with a play area for children, Gaudi Restaurant 214 meters away offering views and service praised by guests, and Caffe Monet at 292 meters.
Tips
- Request a room on higher floors for better sea views and possibly reduced street noise.
- Confirm air conditioning functionality upon check-in due to some reports of issues.
- For breakfast, it may be wise to arrive earlier to avoid limited vegetarian options and cold buffet items.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Option: Buffet Opening hours: [Mon - Sun] 06:30-11:00 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
- Deposit Policy: No deposit required by the property
- Pets: Pets are allowed Types of pets allowed: dogs, cats Fee: Contact the property for details
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: DinersClub, MasterCard, AmericanExpress, Visa
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Computer
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Bank
- Fire Extinguisher
- Upper floors accessible by elevator
- Bridal suite
- Non-smoking rooms
- Room service
- Fridge
- Family room
- Cable TV
- TV
- Minibar
- Bathrobe
- Safe (in room)
- Toiletries
- Accessibility features
- Wheelchair access to restaurant
- Wheelchair access to bar
- Iron and board
- Ironing
- Laundry
- Concierge services
- Dry-cleaning
- Luggage storage
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Kitchen
- Free Wi-Fi
- Free internet
- Car rental
- Airport transportation
- Russian
- English
- Casino
- Suitable for Events
- Sun Deck
- Parking
- Swimming pool
- Spa tub
- Indoor Pool
- Outdoor pool
- Beach facilities
- Seasonal outdoor swimming pool
- Beach/pool towels
- Heated swimming pool
- Business center
- Photocopy machines
- Event facilities
- Conference Hall
- Fitness facilities
- Gym
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Children swimming pool
- Family/Kid Friendly
- Pets allowed
The hotel is located on second line from the shore.
The nearest beach is located on the distance of 330 m. It takes 5 minutes To the beach!
The distance to the sea is 330 meters
Street view
Video: 360 Sky Bar and Restaurant | Sheraton Batumi Hotel
Map
Reviews
The property’s location, right in front of the beach, is stunning. The views are lovely and the building itself looks impressive. Sadly, the service and operational quality did not match the pricing or brand promise.
Here were the key concerns:
1. Language & Service Gaps
For a luxury, premium-priced international hotel, it was surprising that several staff members struggled to understand basic English. This made even simple requests unnecessarily complicated.
2. Inedible Food on Day 1
On the day we checked in, we ordered a ciabatta pesto sandwich. The ciabatta was so hard it was impossible to chew. It literally sounded like knocking on wood. We had to remove and eat only the filling. This is basic food quality control that should not fail in a 5-star property.
3. Repeated WiFi Failures
Within an hour of check-in, the WiFi stopped working. I had official calls to attend, yet even after 2–3 hours, the issue wasn’t resolved. The next day, the WiFi again went down for 2–3 hours. In a hospitality business today, reliable internet is non-negotiable. There also seemed to be no backup plan or proactive communication.
4. Shower Head Burst - No QC?
The following morning, the shower head burst while in use, flooding the bathroom. My belongings got wet and it completely disrupted the morning. When a room is marked “ready,” basic quality checks should ensure fixtures are functional.
5. Breakfast Quality Below Standard
The breakfast buffet was largely cold. Vegetarian options were extremely limited. Even the falafel was undercooked. The omelette was overly oily. At the very least, for a globally known chain, one Indian option or more diverse vegetarian choices would have been appreciated.
6. Room Service Delays
Ordering water to the room took nearly an hour and required four calls. That level of delay for something so basic is difficult to justify.
Overall, while the location is excellent, the service standards, food quality, maintenance checks, and responsiveness did not align with what one expects from a Sheraton property.
For the price paid, this was not a luxury experience. I hope management takes this feedback seriously and works on operational consistency, staff training, and basic quality control.
IN THE MIDLLEN NICE
STUFF
AND GOOD COLPIR CLEAR VIEW
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Sheraton Batumi Hotel
What types of rooms are available at Sheraton Batumi Hotel?
Room types include Double room, Deluxe Double room, Deluxe Double Club room, Executive Double room, Junior Suite, Executive Suite, Sheraton Terrace Suite, and Penthouse Suite.
Is breakfast included and what are the options?
Breakfast is served buffet style daily from 6:30 to 11:00. It is not included in the room price and must be paid separately at the hotel.
Are pets allowed at Sheraton Batumi Hotel?
Pets such as dogs and cats are allowed upon prior request. Contact the hotel directly for details regarding fees.
How far is the hotel from the beach and what facilities are available there?
The public pebble beach is 200 meters from the hotel, located on the second line. Umbrellas and sun loungers are available for an additional fee.
Does the hotel offer facilities for business travelers?
Yes, the hotel has a business center and meeting/banquet facilities.
Hotels you might also like
Hotel prices for: September - October 2026 calendar
The average hotel price this month is 130 USD The best time to book is September 15, with rates starting from 109 USD