Kommerzhotel Köln in Koln

The location was great and the room had everything I need. Sometimes it was a little noisy
Good value for the price

Location really good. But There is a noise in front of the railway station.

Plus:
Location: it is really close to cologne station
View: it is great view where you could Rhine river at sunrise it is golden and it is beautiful
Amenities : everything is comfortable. I love the fact they provide carbonated water and can opener for the bottled water. It is small details like that which differs between great and marvelous.
Hospitality: I was really tired when I arrived and the front desk understand my exhaustion. I appreciate that.
Services: storage of luggage available

- Location is very convenient
- Use a key to enter the room and cannot lock from inside
- Walls are a little thin, I could hear some noise from the next room
- Friendly staff
- The trash bin was not empty when I arrived

Very neat and clean hotel with a location in the centre of Cologne, a step away from the train station and also next to Cologne Cathedral.

The hotel located just right beside the train station. The room was ok but the bathroom stinks. We stayed one night together with my family from Malaysia and my newly wedded German husband. Maybe because of security concerns, the night shift receptionist was asking my husband to tell him our room number, booking under whose name and show him the room key after he went down to smoke outside the hotel. My husband felt uncomfortable by the way he questioned.

Just near the main station, they have a luggage storage but the staff was not friendly.

Hotel by the main train station, room was newly renovated, clean and quite spacious! No fridge in the room and no WiFi, but I didn't need it, so I wasn't bothered by it!

Location and upkeep of the room are fantastic. Certainly a great choice if commuting in and out Cologne by train. However the customer service at the reception was horrible. He was unwelcoming and unhelpful. We arrived exactly at 3pm for check-in and were told the room is not available and needed to wait 30min, then we saw a small waiting group forming and when the other guests asked the other check-in receptionist, he said it's ok to check-in. Normally when the room isn't available, you would still process the check-in first but the first officer just brushed us off. Then we asked if there is a toilet and were told it's on 2nd floor but when my mom went up it's locked. So they made my old folks wait and not able to go toilet. Overall reception experience was just unfriendly and unhelpful but we were only staying a night so it's still a good choice for us for the convenience.

Reasonable price.Very close to central station. My room was opposite side of the station that was not so loud.