Stelios Gardens in Malia

We cannot recommend this hotel. While the location is good and the building itself is nice, the service is very disappointing. Rooms are not cleaned daily despite paying for that service, and the towels were dirty and even torn. When we addressed these issues, the management downplayed them and was not honest about the situation. Unfortunately, these experiences overshadow all the positive aspects of the hotel. We decided not to return

Beds are terrible
They charge separet for aircondicioning.

I'd read prior reviews about grumpy owner and what with it being end of season, they could certainly use a break themselves but thought with ultimate politeness and a smile, we might have been warmly received, i was wrong on that point. The buildings that have been updated and refurbed looked lovely but unfortunately we were in the old part which while clean, was very basic. We didn't have hot water the first few days, it went from warm to tepid to get out in a minute! After other guests left tho, there was a nice shower to be had. We dined there the first night as it had been a long day and the outside area is gorgeous, its so beautiful to sit by the pool and eat, the gyros we had were lovely and we were very grateful for it, again though, i was made to feel like a pain in the bum for asking to place an order. The common areas of the property are lovely, beautiful gardens with lemons and limes growing from the trees, lovely sun loungers and a gorgeous pool. We went to get away and relax and it’s perfect for that. Its a 2 min walk to the beach which is lovely with lots of activities to be had, it's a 1 minute walk to the shops and restaurants of which many were closed with it being end of season. We did enjoy the great hospitality and food of The Bull restaurant and The Red Lion. A nice base to stay while exploring Malia but i do feel that we weren't particularly welcome or the management need a nice holiday to unwind after what must have been a very busy season.