Rome Marriott Park Hotel in Rome

⭐☆☆☆☆ Would Not Stay Again

I booked the Marriott in Rome expecting a smooth, professional experience — but unfortunately, it was disappointing from start to finish.
• Breakfast confusion & extra charges: I booked breakfast, but it didn’t appear on my booking. They charged me €15 per person, plus an extra tax fee that isn’t standard everywhere. It felt frustrating and avoidable.
• Poor housekeeping: During our entire stay, the cleaning staff didn’t provide hand towels, a bath mat, or daily water bottles. Shampoo was never refilled, and when I asked for conditioner, they placed a large bottle in the room instead of simply refilling the dispenser.
• Slow service: I requested a sewing kit for a missing button. After two calls and over an hour of waiting, it was finally delivered.
• Security lapse: The worst part — after cleaning, they left my friend’s door wide open. She had her passport and money inside. When we reported it, they said they’d check the cameras but never followed up.

Overall, this stay was far below Marriott’s usual standard. Between the extra charges, sloppy cleaning, slow service, and major security oversight, I will not be booking Marriott again in Rome.