9.8
Excellent
147 USD
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EternalFlame in Hakuba

🌍
Japan, Hakuba, 2455-11 Hokujo
● Center: 3 km

Hosts Nao and Kimi provide outstanding, personalized hospitality including station pick-up and ski rental coordination. Breakfast is repeatedly described as excellent, with a variety of delicious, high-quality dishes that guests look forward to daily. The private cabins are spacious, warm, immaculate, and designed with Japanese minimalist style, suitable for families of four. Convenient location with shuttle bus service to ski slopes departing right from the hotel entrance. On-site amenities like private onsen, massage chairs, and a comfortable shared lounge with complimentary espresso and chocolates enhance relaxation. One review noted the rooms are basic but comfortable, indicating accommodation is more functional than luxurious.
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Rooms and prices

2 guests
Adults2+
Children under 170+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
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Run of House
Run of House
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Standard room
Standard room
Air conditioning
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Standard Triple room
3 x
Standard Triple room
Air conditioning
Beds:
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Standard Quadruple room
4 x
Standard Quadruple room
Air conditioning
Beds:
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Standard Double room
Standard Double room
Shared bathroom
Beds:
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Standard room with mountain view
Standard room with mountain view
Private bathroom
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Standard Family room
Standard Family room
Family room with bathroom
Beds:
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Deluxe room
Deluxe room
Private bathroom
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Deluxe Quadruple room
4 x
Deluxe Quadruple room
Private bathroom
Beds:
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Superior Quadruple Chalet
4 x
Superior Quadruple Chalet
Private bathroom
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Description

EternalFlame in Hakuba is a highly rated 3-star hotel with a remarkable score of 9.8/10, praised for its exceptional cleanliness, amenities, location, and service. The property offers a variety of room types, including Run of House, Standard rooms with options for mountain views, and spacious chalets like the Superior Quadruple Chalet. Guests appreciate the warm hospitality of hosts Nao and Kimi, who provide personalized services such as pick-up and drop-off from the station, ski rental arrangements, discounted lift passes, and restaurant bookings. The hotel features on-site amenities including a restaurant, bar, garden, terrace, solarium, massage services, and private onsen facilities. Families will find family rooms and cabins suitable for groups up to four, with cabins offering living rooms with flat-screen TVs, kitchens, and comfortable sleeping arrangements. Free parking and bike rentals are available, and pets are not allowed. Breakfast is highly praised as a daily highlight, often described as excellent with a variety of high-quality options.

Location

EternalFlame is located at 2455-11 Hokujo in Hakuba, Japan. The hotel is approximately 210 km from Haneda Airport (HND). It offers convenient access to the ski slopes, with a shuttle bus departing directly from outside the hotel to the Iimori slopes. The Echoland area, known for its restaurants and bars, is about a 10-minute walk away. This central location makes it easy to explore Hakuba's mountain activities and nightlife without long travel times.

Tips

  • Book early to secure one of the private cabins, especially if traveling as a family.
  • Take advantage of the hotel’s ski rental and lift pass services to save time and effort.
  • Use the shuttle bus from the hotel entrance for easy access to Iimori slopes.

Policies and conditions

  • Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
  • Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
  • Breakfast: Continental Additional breakfast fees are not included in the total and need to be paid at the property.
  • Pets: Pets are not allowed
  • Age Requirements: The main guest checking in must be at least 18 years old
  • Paying at the hotel: Visa, MasterCard, JSB
  • Check in time: 13:00. Check out time: 10:00.
2 guests
Adults2+
Children under 170+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
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Services and facilities

General
  • Shopping on site
  • Air conditioning
  • Smoke-free property
  • Heating
  • Ticket assistance
  • Garden
  • Terrace
  • No elevators
  • Reception desk
Rooms
  • Non-smoking rooms
  • Room service
  • Fridge
  • Family room
  • Cable TV
  • Bathrobe
Services and amenities
  • Laundry
  • Safe-deposit box
  • Concierge services
  • Dry-cleaning
  • Luggage storage
Meals
  • Bar
  • Breakfast
  • Restaurant
  • Vending machine
Internet
  • Free Wi-Fi
Transfer
  • Transfer services
Languages Spoken
  • English
  • Japanese
Tourist services
  • Tour assistance
Recreation
  • Library
  • Bike rental
  • Barbecue grill(s)
  • Hiking
  • Sun Deck
Parking
  • Parking
  • Parking nearby
Pool and beach
  • Spa tub
Business
  • Fax and copy machine
Beauty and wellness
  • Doctor
  • Solarium
  • Massage
  • First Aid Kit
Kids
  • Playroom
  • Family/Kid Friendly
Winter sports
  • Ski storage
  • Ski passes available
  • Ski-in/ski-out
  • Skiing
  • Ski school
Pets
  • Pets Not Allowed

Video

Map

Reviews

Cleanliness
Amenities
Location
Service
24.02.2026 Seaside60897704232
We stayed for 5 nights in one of the two cabins and the place was perfect for a family of four. The stay started with excellent, informative messages and answers we received before arriving. We were picked up and dropped off at the station. The cabin itself was amazing, easily big enough for the four of us - two beds upstairs on a mezzanine and two bed downstairs, a living room with flat screen interactive TV, fridge and kettle, plus a good bathroom and shower+bath. As many others have pointed out, the breakfasts were a highlight of the day. The hotel staff were amazingly helpful - they helped organise the ski rental (ski company came to pick us up and take us to the shop for skis, boots, helmets and clothing) and they arranged for rental company to pick up gear from hotel at end of stay. Also, they were able to supply discounted ski passes at the front desk and the shuttle bus for the Iimori slopes left from outside the hotel - this was great as our kids did group ski classes there everyday. Truly a wonderful place to stay if skiing in Hakuba.
21.02.2026 Guest
Hosts were amazing breakfast was 10/10 everything about this place was an experience thank you guys untill next year.
21.02.2026 Guest
Best location and hospitality you could ask for, the hosts will go above and beyond for the guests and the food is also spot on. Highly recommend
25.01.2026 Guest
We had an exceptional stay at External Flame Ski Lodge and truly could not have asked for better hospitality. From the moment we arrived, we felt completely taken care of. Nao-san was outstanding and went above and beyond for us — even kindly picking us up on arrival, which made everything seamless and stress-free. Breakfast each morning was excellent, with a wonderful variety of high-quality, delicious food. It quickly became something we genuinely looked forward to every day and set the perfect tone for skiing. The rooms were very cozy, spotless, and beautifully maintained — exactly what you want after a long day on the slopes. Everything felt warm, comfortable, and thoughtfully done, creating a relaxing and welcoming atmosphere. We highly recommend this lodge to anyone coming to ski. We would absolutely stay here again without hesitation.
14.01.2026 Guest
We loved our 5-night stay at Eternal Flame. The hosts Nao and Kimmi are so helpful and kind, which we especially appreciated as first-time visitors to Japan. Their assistance with transportation, ski rentals, lift tickets, laundry, etc was a huge help! Our lodging in one of their private little cabins was warm, immaculate, and quiet. We enjoyed the on-site onsen, massage chairs, and comfortable common area with complimentary espresso, tea, and chocolates. Highly recommended! Thank you, Nao, Kimmi, and all the staff at Eternal Flame for a relaxing vacation.
17.03.2024 Guest
The warm hospitality of Nao and Kimmi makes Eternal Flame feel like a home away from home, and the exquisite breakfasts have to be seen (and eaten) to be believed. Due to our arrival schedule, Nao kindly upgraded us to their new cabins just outside the main house, and they are nothing short of sensational. Based on the concept of Japanese minimalist design with every comfort imaginable, the 4 bed cabins are like walking into your own luxury suite. Combined with easy access by bus to the ski resorts, private on-site Onsens, a short walk to the restaurants of Echoland (where Nao made us bookings every night), you simply cannot do better than a stay at Eternal Flame 🔥
20.01.2024 Guest
The service from the host Now and Kimmy were first class. The daily three course breakfast was excellent. They picked us up and dropped us off at the train station. They arranged ski gear rentals, booked restaurants for us when asked and also sorted lift passes. The lounge area was very relaxing with complimentary coffee and chocolates all day. Would recommend staying here. Nothing was too much trouble.
27.01.2023 Jentry
The hospitality by Nao and his team was absolutely fantastic. It has a “home away from home” charm and we loved staying here! The food was outstanding every morning, the whole property was extremely clean and the location is so convenient. For a ski trip, it was perfect!!! 10/10 experience and would recommend to everyone :)
30.01.2020 Rob
Really enjoyed our stay. Nao, Kimi and their staff are great hosts and nothing's too much trouble for them. They really take pride in making sure guests have a good experience. They picked us up and dropped us off at the bus/train station. The location is good too. A short walk away from the shuttle buses to most Hajuba snow fields and Echoland centre is about 10 mins away which has some good bars and restaurants. Breakfast is good too. Recommend!
14.09.2019 Shihido
The couple who own and run this place provide very warm and personal service. They provide detailed ski report for the area and recommend the best places. Every morning they make excellent breakfast, they also consider your dietary restriction.

Definitely would visit again.
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Frequently asked questions about EternalFlame

Does EternalFlame offer ski rental services?

Yes, the hotel staff arrange ski rentals and the rental company can pick up and drop off gear at the hotel.

Are pets allowed at EternalFlame?

No, pets are not allowed at this property.

Is breakfast included in the room rate?

Breakfast is continental and not included in the room rate; it must be paid for at the property.

What types of rooms can I book at EternalFlame?

Room types include Run of House, Standard room, Standard Triple room, Standard Quadruple room, Standard Double room, Standard room with mountain view, Standard Family room, Deluxe room, Deluxe Quadruple room, and Superior Quadruple Chalet.

How does EternalFlame support families with children?

Children of all ages are welcome, with possible additional fees for children using existing beds. Extra bed and crib policies vary by room type.

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