Sol Katmandu Park & Resort in Magaluf

Just got back from here,room was very small for 2 adults and child,some drawer space in room would be ideal and wardrobe very small,noise in corridor outside our room 611 was so noisy even at 2.15 am screaming kids.Bed uncomfortable,saving grace is they are always cleaning so it's spotless.Worst of all was all inclusive hated the canteen looking restaurant and noise is on another level in there,food was tepid at best.Hated the plastic cup system for drinks,no one wants a wine served or cocktail in one of these.Good point was the entertainment for kids is fantastic,

Firstly there’s some great points to this hotel - the location, splash park and mini golf are amazing and there’s plenty to do for everyone. We upgraded our ‘family’ room for 300 euros. Honestly, I’m unsure how they can say this is a family room as it’s just two double beds together with no floor space or room to even get ready or store suitcases. We initially declined to upgrade but after a very stressful time of trying to get ourselves and two kids ready and manoeuvre around the room we caved. We then upgraded to a two bedroom suite and the selling point for us was that there was two seperate bedrooms. However, what we weren’t told was that our room had a public terrace right outside of it. We had kids sat outside our room from the pool opening to closing chatting and playing, obviously, we don’t mind as the kids are on holiday but it is annoying when you’ve paid so much for a room and can’t relax or have any privacy. If you have small children avoid this suite as napping through the day will not be possible. We couldn’t open our curtains as people would sunbathe and congregate there and we had no privacy to even use the balcony. We complained about this and asked to be moved, however, we were given a downgrade to a room that had no seperate bedrooms, so we paid 300 euros for an upgraded room to only be downgraded with no compensation. Moving and packing up from two seperate rooms was time consuming and stressful with the kids. The soft play is great as the kids have a bib and security tag on so you can use the drop in service with your mind at ease. The only thing is that this is open to the public and there was a school trip. The soft play is for 4 years and up, it is usually quite peaceful, however, a school trip joined the session half way through in the soft play, the guests children were very young 4/5/6 year olds and the school trip were a lot older maybe 10/11 or could even have been more! Everyone in the soft play who was a guest of the hotel complained to the staff, my children came out crying as they were terrified as did many others. The staff told us it was okay because the capacity is 140 and there was only 70 of them. It’s a big difference between 70 small 4,5,6 year olds and 10/11 year olds. This is reckless and an accident waiting to happen, there is no way 70 school children should be allowed in whilst you have paying guests of the hotel with small children there. This should have been a smaller controlled group with more organisation and supervision it was absolute carnage. The food is okay, we would have struggled to do two weeks of it but for an all inclusive it has a good amount of choice and we managed to make do. The hotel does have some strong points and can understand why so many people love it but unfortunately it’s not for us. We think it’s overpriced and more three star.