Evenia Olympic Resort in Lloret de Mar

We recently came back from weeks stay here and although we had a lovely time with family it was no thanks to the holiday (we would have had a lovely time together at a budget caravan park!) On arrival at 11am we we're informed that the all inclusive didn't start until 12pm and we would have to go back for wrist bands at that time, after being up since 1am we we're all ready for food/drinks and I've never stopped at a hotel that delays the start of your all inclusive due to the time you arrive! Luckily, or so we thought, our room was ready (my sisters and her family's was not quite ready) so we got the keys and headed down to my room to dump the cases so we could explore the hotel whilst waiting for the all inclusive to start. Jet 2 heavily advertised this hotel as being refurbished but the room we we're given looked like it hadn't been touched for 30 years + (please see pic) we are a family of five, 2 adults a 17 year old, 7 year old and 6 year old. After arriving in the room and being devastated at the state of it we quickly noticed that there was only 2 single beds and a sofa bed which obviously wouldn't be able to sleep our whole family. We journeyed back up to reception where I explained that there was not enough beds for us all, the lady on reception then explained that the sofa bed slept 3, bare in mind the sofa bed was tiny and there's no way a grouchy 17 year old would ever share a tiny sofa bed with 2 younger siblings! I explained that there was no way the 3 children (one nearly an adult would possibly be able to fit on one tiny sofa bed) and after a lot of huffing, eye rolls, talking between themselves in raised voices and me asking them to come and see the 3 kids try to squeeze onto this sofa bed, she finally agreed to move us rooms. When we finally got the keys to the room and headed upstairs to the 2nd floor (we had requested ground floor as my daughter is autistic and we was worried about climbing on the balcony but they couldn't accommodate the ground floor as all rooms full by that point) but we we're just happy that we weren't staying in the first awful room we we're given, we were so pleasantly surprised, the new room we we're given was fully refurbished and absolutely beautiful. Finally we could relax and start the holiday! But after all this messing about we had to go join the huge queue to have our wrist bands changed to the all inclusive ones, we also asked for the safe key to keep passports/money safe and was shocked to learn that we had to pay 25 euros and a 20 euro deposit to access the safe, again this is a 4 star hotel and I've never had a charge for the safe so was shocked we had to pay (lower star hotels it's expected but not in the higher star hotels) we needed to have a safe so we had no choice to pay but was told if you don't keep your receipt then you will not receive the 20 euro deposit back so be wary of this. So finally the holiday starts, we go to the bar to get a drink and the theme for the whole week is that

We have just spent a week at this hotel, there were 8 of us in total, 5 adults and 3 children and whilst there are some positives the negatives far outweigh them. We arrived at 11.10am and after a day of travelling and being up at 2am we were told that the all inclusive didn’t start until 12noon and that we would have to go back to reception to change the temporary wristbands they gave us, we go away a few times a year and we have never experienced not being able to get a drink or food when we arrive. One of our rooms was ready so we went to leave our cases in the room, be aware that not all of the rooms have been upgraded in the suites, we walked into a room that looked like it hasn’t been touched since the 60’s! This room was supposed to sleep 5 people, there was 2 x single beds and a sofa bed, when we complained to reception they told us that the sofa bed was big enough to sleep 3 people, after we asked them to come and look they begrudgingly agreed to change the room. Both rooms we eventually ended up with were lovely, 2 x double beds and a sofa bed. I don’t think much cleaning took place in the room, the beds were made and towels changed but the floor was filthy for the whole week and bedding was never changed. Now onto the food, the snack bars were great, the food was always hot and cooked fresh but it did get a little repetitive by the end of the week which is normal for all inclusive. The food in the restaurant is simply awful, everything is freezing cold, by the end of the week most of us choose not to bother with breakfast and we went out to eat dinner 3 times out of the 7, just to have something decent to eat that was hot. The noise in the restaurant is shocking, you cannot have a normal conversation due to the amount of people in there, you also have to help yourself to a glass of wine, which in the grand scheme of things is fine, but again, I’ve never been to a hotel where you don’t get offered a drink with your meal. There are 3 pools in the hotel and they were fabulous for kids, however if you’re hoping to get a little relaxation time you will not get it at this hotel, it is chaos! There are plenty of sunbeds but no where near enough parasols and the parasols they do have are all falling apart. The amount of people in the pools seems to get even worse at a weekend, not entirely sure why, our guess is that people are able to use the hotel and pools on a day pass. If you want a good spot at the pool be prepared to set an alarm, by 7am all the good spots are taken. The pool staff are so rude and miserable, constantly blowing their whistles at little ones and shouting at them when they’ve done something minor, one little boy looked close to tears after being yelled at for going down the slide the wrong way. This didn’t happen to any of our children but witnessing it happening to others made them nervous of doing something wrong while playing. The ice cream vans are amazing, never many queues and the kids loved being able to have ice cr

Non existent entertainment most days, and with the main door missing it was freezing at night (bar staff and reception staff had coats and heaters on) manager said the door will be fitted in 3 weeks (great) cold food and the rooms on the road side are very noisy at night, got moved on the 2nd night couldn’t take it any more. People using a microwave that was in the dining room to heat their food up yes it was the start of the season but you don’t go on holiday to sit at night with a coat on having a drink ( never a 4 star hotel). We had 2/3 days of rain and the roofs leaking with buckets catching it