Hotel Astoria Park in Lloret de Mar

This place is an absolute disgrace. Constant noise, hostile atmosphere, and ill-intentioned people everywhere. But the worst part: a staff member actually insulted us. Yes, you read that right. Instead of solving a problem, they disrespected us with an aggressive and unacceptable attitude. And because they think we don’t understand them, they feel even more entitled to be disrespectful. I had never experienced anything like this in an establishment supposedly offering a service. On top of that, the food is disgusting, and the rest of the staff, when they’re not rude, simply ignore you. Zero professionalism, zero humanity. The only exception is the cleaning ladies, who were truly kind and attentive. They are the only positive thing about this place. I wouldn’t recommend it even to my worst enemy.

The night reception is very different from the daytime one. At night, there’s a receptionist who acts like a nightclub bouncer—aggressive and rude to guests, maybe because he dont have hair ? . I have never been treated this way in a hotel before. This man, who has apparently worked there for about 20 years, is ruining the hotel’s image and service. He doesn’t smile, answers questions in a curt and insulting manner, and seems to be looking for a fight. And this happened every single night of my stay!!!! For the sake of your hotel, you need to hire someone else for the night shift. I regret not punching him in the face.
Thank you to Anna for the cleaning of the room, you are the best !

Awesome location. Breakfast is edible. Lunch and dinner is really hit and miss + water is 2 euros / bottle.

Stayed from a Tuesday to Tuesday. Breakfast is good. Our room was okay. We were at the back of hotel on 2nd floor. If we had balcony door open during lunch or dinner time, the smell from the vents would come into the room.
The maids come clean the room everyday, whether you want them too or not.
Remote for TV had few buttons broke. I reported it to reception and they replaced it with a working remote straight away.
On Saturday, the maids took our used towels but never gave us fresh towels.
Luckily, we were after buying towels that day so we used then instead.
We didn't mind that until Sunday, when we got back in the afternoon, we noticed about 40 euro in 1 and 2 euro coins were missing from counter. These coins were building up all week and were never touched before Sunday.
I reported it to the man at reception, he took my details and said he'll speak to maids in the morning.
I went down next morning to ask about an update. A woman took my details again and said they'll ask management about it. I went back down later to ask for update and was told by same woman that management said, because I didn't have the money in the security box, they can't do anything about it.
When I went back to my room, this is what my security box looked like.
I don't know do I have to pay for the lock insert for the security box or was it just broken.
I didn't go back down to reception anymore because I knew I wasn't going to get anywhere.
I think it's unfair that I had no choice over the maids coming into my room everyday, especially when some of them are clearly thieves. And that the hotel seem to wash their hands with any problem regarding the maids.
It was a grand hotel and a lovely stay until that moment