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+19 °C

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Humidity: 52 %

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Average temperatures

	day	night
August	+29 °C	+15 °C
September	+24 °C	+11 °C
October	+19 °C	+6 °C
November	+15 °C	+1 °C
December	+10 °C	-5 °C
January	+8 °C	-6 °C

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102 USD

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Vihren Royal Palace in Bansko

🌍

● Center: 1.3 km

✅ Excellent spa facilities including three jacuzzis, two saunas, steam room, and a large indoor pool ✅ Great location very close to the gondola lift and local restaurants ✅ Spacious and clean rooms with mountain views reported by several guests ✅ Friendly and helpful staff highlighted by multiple reviews ✅ Varied and tasty food offerings, especially breakfast buffets and salad bars ❌ Security concerns due to mistaken room key issuance leading to unauthorized entry ❌ Rooms are outdated with heating issues and occasional lack of hot water reported ❌ Thin walls causing noise disturbances between rooms ❌ Unreliable Wi-Fi and lack of in-room amenities like shampoo and conditioner ❌ Paid parking and complicated access to some rooms through multiple elevators and corridors ❌ Inconsistent customer service with reports of rude staff and poor problem resolution

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Rooms and prices

2 guests

Adults−2+

Children under 17−0+

Age−7+

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Studio

Bath

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One-Bedroom Apartment

Bath

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Description

Vihren Royal Palace is a 4-star hotel built in 2008 and renovated in 2009, located in Bansko, Bulgaria. The hotel features 125 rooms housed in a single 6-story building, offering Studio and One-Bedroom Apartment options. Its facilities include a restaurant, traditional Bulgarian tavern (mehana), bar, coffee shop, and the Mirage nightclub. Guests have access to a spa center equipped with a sauna, steam room, jacuzzi, indoor swimming pool, and gym. Child-friendly amenities include a playroom, high chairs in the restaurant, paid nanny services, and cots available on request. The hotel provides free Wi-Fi in the lobby, free parking, ski storage, and conference facilities. It is rated 8/10 overall with cleanliness, amenities, location, and service scores averaging 7/10. The spa center offers various health and rejuvenation treatments. Despite some mixed feedback, the hotel’s comprehensive services and proximity to the ski lift make it a notable option in Bansko.

Location

Vihren Royal Palace is situated just 80 meters from the ski lift, making it very convenient for skiers. It is 1.5 kilometers from the center of Bansko, providing easy access to local shops and nightlife. The hotel is 162 kilometers from Sofia Airport and 164 kilometers from Plovdiv Airport. Nearby dining options include Restaurant La Skara at 59 meters, Soprano's at 220 meters, and Veselo Selo at 231 meters. This location allows guests to reach the main gondola swiftly while being close to urban amenities without the noise of the town center.

Tips

Book your room with breakfast included to avoid inconvenience with limited kitchen amenities.
Arrive early for the gondola lift queues, especially during peak ski season.
Be prepared for potential noise from nearby bars and thin walls by bringing earplugs.

Policies and conditions

Child policies: Children of all ages are welcome at this property. Children between 0 and 5 years old can stay for free if no extra bed is needed.
Cribs and Extra Beds: For all room types, cribs can be added, but extra beds cannot be added. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
Breakfast: Continental Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
Pets: Pets are not allowed
Age Requirements: The main guest checking in must be at least 18 years old
Paying at the hotel: Visa, MasterCard
Check in time: 14:00. Check out time: 12:00.

2 guests

Adults−2+

Children under 17−0+

Age−7+

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Services and facilities

Internet

Wi-Fi in public areas

Indoor swimming pool

Heated pool

Parking

Parking

Restaurant

Restaurant

Business services

Fax/copying service

Front desk services

Safe at front desk
VIP check-in service

Languages spoken

English
Russian
Polish
Bulgarian

Food & drink

Public areas

No smoking in public areas
Elevator

Health & wellness

Spa
Massage room
Sauna
Gym

Activities

Gaming area

Cleaning services

Laundry service (on-site)
Ironing service

Facilities for children

Kids' club
Children's pool

Safety & security

First aid kit
Intruder alarm
Smoke detector
CCTV in public areas
Fire extinguisher
Security personnel

Street view

Video: Vihren Royal Palace, Bansko, Bulgaria | Travel Suggestions

Map

Reviews

Cleanliness

Amenities

Location

Service

08.03.2026 Guest

During my stay there was a serious security incident: at around 4:40 AM another guest opened my room door because reception mistakenly issued them a key card for my room. This was understandably very alarming while I was sleeping. To the hotel’s credit, once the issue was reported they acknowledged the mistake and provided a refund for the stay. I hope the hotel improves its room key control procedures to prevent this kind of situation from happening to other guests in the future.

21.01.2026 Ervin

I had a reservation at Wihren Royal Palace from January 20th to January 23rd for three people. After checking in on the first day, I went skiing. Shortly after, I received the sad news of a family member’s passing, which forced me to leave immediately and return home. The other two guests continued their stay, while only I had to leave due to this unexpected situation. I informed the reception and requested a refund for my part only, as I did not stay even one night and could not use any of the hotel services. The staff contacted the manager, who categorically refused my request. I understand hotel policies, but given the circumstances, I expected more understanding and flexibility. The staff’s attitude during this process was not very supportive, making an already difficult situation even harder.

07.01.2026 Guest

Avoid at all cost if you dont want to suffer from cold rooms,low preassure water and no hot water also expect electricity sudenly to stop in some of the rooms. Very expencive outdated rooms in some part of the hotel. No parking only Blue Paid Zone. In the rooms you dont have radiators or central heating system no air condition the only thing you have to use in apartament,studio or rooms is small heat converter. Not recommended i advice look for another Hotel and possibly not in Bansko as the all city suffer from low preassure water and no hot water in some areas. AVOID!!!

06.01.2026 Guest

The worst experience ever. Rude and unprepared staff, unsafe room (anyone could enter without a card), very very bad New Year's Eve meal, food for breakfast and dinner, just eat it if you don't starve.

03.01.2026 Guest

We had a lovely stay a year ago, so we decided to return to enjoy skiing and the New Year's Eve. Not sure what happened in the mean time, but almost everything was terrible this time and more expensive by 50%! Especially the white collar staff's attitude was something: arogant and somewhat agresive. It took 3 (working) days to get the shower's gel dispenser in our bathroom fixed by the technical staff. It might have been my problem I wasn't able to fanthom staying to a 4 star hotel that couldn't provide soap to the bathroom, at least an alternative to the broken dispenser!? 😅 The Gala Dinner that we payed for 9 persons was served for 8, and it took us a lot of time to convince the Restaurant Chief that the table she wanted to place us had only 8 seats, we even counted on fingers, as she was pretending to not understand our stance. The serving staff wasn't able to speak English, thus some "mistakes" were made regarding our table bills that we couldn't set straight because... they weren't speaking English! 😂 Plus, that the bills were issued to a different entity than the hotel, even if we payed at the Hotel Reception! The "entertainment" at the Gala dinner was awful, some guys pretending to sing.... Opera, but out of tune, made our ears hurt! Unfortunatelly and sadly, our New Year's Eve was a disaster until we got up and walked away to our rooms, before midnight. The only thing I could say is that the cleaning staff was the only one that was doing their job thoroughly. Conclusion: we will never go back to this hotel.

10.12.2025 giddy

I’m honest with my reviews! For the price wow this is spot on.
3 Jacuzzis, 2 saunas, steam room, a big pool and an awesome lounge bar with pool tables and more. Great staff and great hospitality. People should stop complaining for the small things in life. אחלה מקום

24.03.2025 Aleksandra

Fantastic place! Great location right next to the lift and restaurants and shops. Large clean rooms. Very tasty food. Great area with pools and saunas. Highly recommend! I will definitely come back :)

16.03.2025 Iain

The hotel has plenty of facilities, staff were friendly, the breakfast buffet had lot's of choice of cold and hot items, the spa was nice with an outdoor hot tub. The rooms were a little dated with small twin beds and our bath leaked from underneath but the shower was nice and hot! Location for the gondola was perfect.

13.03.2025 Asael

This is a pretty frugal place. The room was clean, but very basic.

No hair conditioner or shampoo in the bath.

TV did not work properly - we could not cast from either my phone or laptop, Netflix or prime video on the TV did not work, HDMI cable from my laptop did not work either.

Spa had no towels when we got there. They said it was on its way, but even half an hour later there were no towels.

At breakfast, we had to wait for a while for the coffee machine to be ready, bread was missing for a long while, cups were missing etc.

There is no ski room in the hotel, so we had to take our equipment with us to our room.

The hotel is divided into two sections, and getting to the rooms in the "other" section is like a maze - long and confusing.

The location is great, maybe 300 yards from the town ski gondola, pretty much as central as it gets.

17.02.2025 Ron

- There was no ski equipment room, so I had to carry my gear to the room.
- The room was very far from the entrance, and I had to go through three elevators and hidden doors (it was like a journey).
- On some days, there was no hot water.
- The bed was for children, with a wooden plank at the end that didn't allow me to stretch my legs.
- Additionally, dogs were barking outside all night.
- In the morning, I went to the reception with other Israelis, and everyone had the same bad experience.
- The staff was rude and not helpful at all.
- The only good things were the spa and the location of the hotel.

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