Jrw Welmond Hotel in Batumi

I stayed at JRW Welmond 4 years ago and loved it but my return today was a total disaster. The hotel has completely lost its hospitality and professional standards ​I went to the restaurant which was the only restaurant in the entire hotel and it was completely empty yet, almost every table had a 'Reserved' sign. No one greeted me or offered to seat me so I just sat anywhere I sat there waiting, but everyone ignored me Finally I went to the bar to place an order myself ​Before I could even finish my order, a manager (a lady in a black suit) interrupted me rudely asking: How will you pay cash or card?' I told her I had just arrived and hadn't even finished. Then, a service girl interrogated me regarding my room number. When I took out the card to check the number and told it to her she demanded, 'Show your key again,' insisting on seeing the physical card before serving me. Even after I told her the room number, she still didn’t believe me ​It felt like I was being treated as a criminal or a suspect not a paying guest in a 5-star hotel, especially since the place was empty the staff speaks almost no English making communication impossible. When I complained to the higher manager in ricpaton he just called it a 'misunderstanding' and dismissively asked, 'Anything else?' He didn't even offer a sincere apology ​To top it off, my room key stopped working twice immediately after this incident It feels like the hotel is intentionally hostile or discriminatory. I will never return to this place. If you want respect, avoid this hotel at all costs

The service at the front desk and in the lobby was poor, resulting in a very bad overall experience.