Hotel Matheo Villas & Suites in Malia

Unfortunately, my stay at this hotel was incredibly disappointing. While the location seemed promising, the experience was overshadowed by hidden fees and poor customer service. When we checked out, I was shocked to find several unexpected charges that were never mentioned during our stay. To make matters worse, I was charged an outrageous fee for a tiny makeup mark on a towel—something that any decent hotel would consider normal wear and tear. Some* of the staff were rude and unhelpful. One particular incident really stood out: I accidentally knocked over a glass by the pool—an honest mistake—and was immediately charged for it without so much as a conversation or warning. No understanding, just a bill. To top it off, guests aren’t allowed to bring their own water or snacks to the pool area, which felt more like a money-making scheme than a rule for anyone’s safety or comfort. The hotel itself was lovely and the pool area was the best! All in all, the hotel prioritises profit over guest experience. We will we read reviews before booking.