Rosenheim Hakuba in Hakuba

Every day, there were over ten bugs, each larger than a ¥500 coin, scurrying around the room!

On the walls, curtains, mattress, countertop, and even in my luggage!

I've stayed in over fifty hotels in Japan, and this is the only one I absolutely will not stay in again.

Location: Every hotel in Hakuba is near a ski resort, so that's not a plus. The hotel has parking, and when I checked in, the staff seemed to ask me to give them my car keys. What? Did I hear that correctly? What for? Of course I didn't!

Service: Terrible! I'm sure no one in Hakuba is a business traveler; even Japanese people are there for tourism. Yet, the staff, young and old, were so dismissive. If they hate tourists so much, why would they still work in the service industry?

Amenities: There seems to be a dry room, which is nice for skiers. But this hotel has no personal amenities besides shampoo, shower gel, and a mouthwash cup. I assumed there were no toothbrushes for environmental reasons, but there were no combs, shavers, or shower caps, but even the most basic cotton swabs?

Hot Springs: It's not an open-air bath at all, just on the terrace. The walls are covered in spiderwebs, with live spiders moving around and dead cockroaches. So disgusting! The dead cockroach was still there on our second night. So, how clean is this hot spring? Also, don't expect anything like facial cleanser or moisturizer, as there wasn't even basic water or cotton swabs. There was no drinking water on my first visit!

Breakfast: It's only one hour, from 7:30 to 8:30, with limited variety and portions. It was cleared right away at 8:30, and my table was cleared before I even finished. Are they really that rushed?

I can't find any reason to stay here again!