ANA Crowne Plaza Chitose by IHG in Chitose
✅ Clean and spacious rooms with good amenities and well-equipped bathrooms, often described as larger than expected for Japan ✅ Excellent restaurant food quality, especially breakfast buffet with crab soup and made-to-order items ✅ Convenient location close to JR Chitose Station and New Chitose Airport, with free parking and shuttle bus service ✅ Helpful and friendly staff providing smooth check-in and room upgrades ✅ On-site Family Mart convenience store and proximity to Aeon mall and local eateries ❌ Shuttle bus service to airport is small and infrequent, limiting convenience for some travelers ❌ Some guests reported noisy early morning housekeeping disturbing sleep ❌ Facilities appear somewhat outdated despite spacious rooms ❌ Limited dining options immediately outside the hotel, requiring reservations during busy periods ❌ Occasional front desk check-in issues, including room assignment errors and language barriers
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Description
ANA Crowne Plaza Chitose by IHG is a four-star hotel established in 1997, offering a wide variety of room types from Economy to Presidential Suites, accommodating solo travelers to large families. The hotel emphasizes comfort with clean, spacious rooms and modern bathrooms, as noted by guests who appreciated the well-equipped spaces and good amenities. It features standard conveniences such as air conditioning, free WiFi, and facilities for disabled guests. Dining options include a restaurant with a buffet breakfast featuring local specialties like crab soup, highly praised for quality and value. Additional services include a 24-hour front desk, free parking, a fitness center, a spa and wellness center, and a business center. The hotel also has a Family Mart convenience store on-site and offers bike rentals and a shuttle bus to New Chitose Airport, although the shuttle service is limited in frequency and capacity.
Location
Located in Hokuei 2-2-1, Chitose, the ANA Crowne Plaza is a convenient 5-minute walk from JR Chitose Station. This proximity allows easy access to Sapporo, approximately 20 minutes away by train. The hotel is also close to New Chitose Airport, with a shuttle bus service linking the two, though the shuttle can be small and infrequent. Nearby, guests will find an Aeon shopping mall and a variety of restaurants, including a soup curry place and a tonkatsu restaurant. The hotel surroundings include a large shoe plaza and supermarket, supporting convenient shopping options. A Family Mart convenience store inside the hotel lobby adds to the practical aspects for travelers.
Tips
- Book a room on higher floors for quieter views and request a room upgrade if available.
- Use the on-site Family Mart for quick snacks or essentials, especially if arriving late.
- If relying on the airport shuttle, check the schedule in advance due to limited capacity and frequency.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs cannot be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
- Breakfast: Western, Japanese Buffet [Mon - Sun] 06:30-09:30 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: JSB, MasterCard, Visa, AmericanExpress, DinersClub, UnionPay
- Check in time: 15:00. Check out time: 11:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Security guard
- Newspapers
- Gift shop
- Chapel
- Garden
- Television in lobby
- Fire Extinguisher
- Non-smoking rooms
- Room service
- Fridge
- Family room
- Cable TV
- TV
- Hairdryer
- Shower/Bathtub
- Bathtub
- Shower
- Wardrobe/Closet
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Iron and board
- Ironing
- Laundry
- Safe-deposit box
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Vending machine
- Kettle
- Free Wi-Fi
- Internet
- Airport transportation (complimentary)
- Transfer services
- English
- Multi-language staff
- Japanese
- Bike rental
- Billiards
- Karaoke
- Hiking
- Parking
- Parking nearby
- Beach/pool towels
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Cycling
- Golf course
- Fitness facilities
- Gym
- Doctor
- Massage
- Beauty services
- Spa
- First Aid Kit
- Pets Not Allowed
Video: ANA Crowne Plaza Chitose, an IHG Hotel, Chitose, Japan
Map
Reviews
The location is also very convenient, especially for travelers using New Chitose Airport, and the surrounding area has plenty of dining options. I especially appreciated the quiet atmosphere and the overall attention to detail throughout the hotel.
Overall, it was a smooth and enjoyable experience, and I would definitely stay here again on my next trip.
There is also a shopping mall near the hotel, along with a large shoe plaza offering many options at reasonable prices. The staff there were incredibly kind and provided excellent service, making the experience even more enjoyable.
POIs near hotel
Frequently asked questions about ANA Crowne Plaza Chitose by IHG
Does ANA Crowne Plaza Chitose offer shuttle service to New Chitose Airport?
Yes, the hotel provides a shuttle bus service to New Chitose Airport, but it is limited in frequency and capacity.
Are pets allowed at the hotel?
No, pets are not allowed at ANA Crowne Plaza Chitose.
What types of rooms are available at this hotel?
Room types range widely, including Economy, Standard, Comfort, Business, Superior, Deluxe, Premier, Executive, Premium, Luxury, Prestige, Junior Suite, Suite, Apartment, Studio, Villa, Cottage, Bungalow, and Chalet.
Is breakfast included with the room rate?
No, breakfast is served as a Western and Japanese buffet from 06:30 to 09:30 daily and requires an additional fee paid at the hotel.
Is the hotel suitable for families with children?
Children of all ages are welcome, but cribs cannot be added. Extra bed policies vary by room type.


































































































