Rixos Almaty in Almaty
✅ Many guests highlight the spacious, well-decorated rooms with comfortable beds and park or city views. ✅ The breakfast buffet is frequently praised for its wide selection and quality of dishes. ✅ Staff are described as attentive, friendly, and professional by a significant number of reviewers. ✅ Facilities like the spa, fitness center, and heated pool receive positive remarks for their quality and variety. ✅ The hotel’s architectural design, including a large glass dome in the lobby, impresses visitors. ❌ Multiple reviews mention inconsistent service quality, including unresponsiveness of room service and reception issues. ❌ Some guests experienced maintenance problems such as lack of hot water and cleanliness concerns in rooms. ❌ Parking difficulties were reported due to reserved spaces and unclear directions from staff. ❌ A few reviews note that the hotel’s interior and facade appear dated or in need of refurbishment despite the 2019 renovation. ❌ There were complaints about restaurant closures during expected hours and some poorly prepared dishes.
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Description
Rixos Almaty is a five-star hotel built in 2009 and renovated in 2019, located in a nine-story building in the city center of Almaty. It offers a range of rooms from Superior Double rooms with park views to the spacious Presidential Suite with balcony and city views. Guests have access to multiple restaurants and bars, including two restaurants and three bars on site. The hotel features extensive facilities such as a heated indoor pool, a fitness center, a spa with massage services (all paid), and six conference halls suitable for business events. The 24-hour reception and concierge services ensure convenience, while additional paid services include laundry, dry cleaning, and ironing. With Wi-Fi throughout the property and free parking available, Rixos Almaty aims to provide comfort and luxury. The hotel scores well on cleanliness, service, and breakfast, although some guests have noted issues with service responsiveness and maintenance.
Location
Situated on Seyfullin Avenue 506/99, Rixos Almaty is approximately 12 kilometers from Almaty International Airport (ALA). The hotel is centrally located, offering easy access to local attractions and business venues. Nearby dining options include Restaurant Grand Opera just 154 meters away, with positive feedback on its food and karaoke acoustics. Other nearby cafes and restaurants like Franzonicafe (228 m) and Enoteka Via del Mondo (404 m) provide variety within walking distance. The hotel also neighbors a green park area, ideal for leisure walks.
Tips
- Book your room online in advance to secure discounted rates and avoid last-minute price hikes.
- If traveling by car, arrive early to find available parking since some spaces are reserved.
- For dining, check restaurant opening hours ahead of time to avoid closures during your stay.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, extra beds can be added. Crib policies vary according to room type. Please refer to the relevant room type policy. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Buffet [Mon - Fri] 06:30-10:30 Open
[Sat - Sun] Closed Additional breakfast fees are not included in the total and need to be paid at the property. - Pets: Pets are allowed on request Types of pets allowed: dogs, cats, other pets (contact the property for details) Fee: 50,000.00 KZT (approx. US$101.37) per pet per stay
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: MasterCard, AmericanExpress, DinersClub, UnionPay, Visa, JSB
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- ATM
- 24-hour reception
- Elevator/lift
- Currency exchange
- Security guard
- Newspapers
- Express check-in/check-out
- Toiletries
- Ironing
- Laundry
- Concierge services
- Dry-cleaning
- Luggage storage
- Iron
- Coffee/tea for guests
- Restaurant
- Free Wi-Fi
- Free internet
- Airport transportation
- Swimming pool
- Conference Hall
- Gym
- Spa
Street view
Video
Map
Reviews
POIs near hotel
Cafe and Restaurants near hotel
So never ever go or advice anyone to choose this rotten so-called hotel to stay in Almaty.
I am still feeling that I have said very less.
Dr. Sanjay Sharma.
Delhi, India
Never go to this hotel😡😡
Frequently asked questions about Rixos Almaty
What room types are available at Rixos Almaty?
Room options include Superior Double room with park view; Deluxe Double room with city view; Double Junior Suite with balcony and city view; Superior Double Suite with balcony and park view; Deluxe Suite with balcony and view; Executive Double Suite with balcony and view; and Presidential Suite with balcony and view.
Does the hotel offer airport transfer services?
Yes, airport transfer to and from Almaty International Airport is available for an additional fee.
Are pets allowed at Rixos Almaty?
Pets, including dogs and cats, are allowed on request with a fee of 50,000 KZT (approximately US$101.37) per pet per stay.
What are the hotel’s dining options?
The hotel has two restaurants and three bars on site, offering a variety of dining experiences.
Is there free parking available at the hotel?
Yes, free parking is available, but some guests have reported difficulties finding unreserved spaces.
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Hotel prices for: July - August 2026 calendar
The average hotel price this month is 329 USD The best time to book is July 27, with rates starting from 302 USD