The hotel reception area is too small, and there's no elevator. The rooms are okay, quite spacious. The location is also good.
They provide all the toiletries and clean the room daily and replace the toiletries. What I loved the most is the fragrance in the corridor. They serve a healthy and tasty nutritious breakfast
This hotel has a variety of rooms to choose from , which are all big and clean. Washroom is clean and pleasant. Bed is quite comfortable with warm lights on the side
The hotels in the photo are mixed up. It's Resident Hotel Almaty, not Resident Hotel Gogol. The latter is much better, please note!
A great place to stay. Clean, quiet, right in the heart of the city. Everything is available by foot
Moreover you can eat or enjoy in the cafe on ground floor. You can eat fast food , bakery , etc
Very good hotel. The staff was perfect. Did everything they could to meet our expectations. Only slight minus is location is not the nearest to city centre. So you need to use Uber to get around.
I stayed this hotel for 5 days in astana. The administration is very good. Thanks a lot to the the adminstrator Ms Zarzira for all your help. We will remember your kindness and helping nature
Everything is good
Just reception not speak English
But you use google translate to contact her
Great hotel, great stuff. Very professional and nice. Super friendly and kind. Thank you guys for taking care of my relatives!!!
Nice stay in Astana withnhigh quality welcome. Very nice hotel with Royal touch
The breakfast is very small, the front desk can only speak Russian, not English
Not excellent but ok for the price, spacious & close enough to the main touristy areas. Use uber if you can because the taxi company they use might be unnecessarily expensive
Small hotel, nice room and helpful friendly staff. I was there for a month on business and would do it again.
Kind of mini hotel. Comfortable and clean. Problem with parking place but its ok
Some of the rooms do not have windows
They might make mistakes in your reservation & not compensate
We found it through Google maps, convenient location (metro 100 from the road). Quiet, cozy hotel, clean and spacious rooms. Closed parking lot under video surveillance
We have been traveling by car for several years (we traveled a lot throughout the CIS), passing through Aktobe to Almaty. We decided to stay at this hotel
The rooms are clean, comfortable and almost always available. There is a kitchen, cooking is not a fountain, but it will do. The location is far from the center, but this has its advantages, such as clean air and silence
By the way, the hotel has a hippodrome where you can ride horses
We booked the hotel through the app and paid immediately, then checked in in the evening upon arrival! It's located in an upscale area, and the view from the window is simply captivating! We loved everything about it! There's Wi-Fi, a private kitchen, heated floors, and the room was warm, I'd even say hot, we had to open the window! I highly recommend it…
It feels a bit abandoned – the common corridors have cracks on the walls and ceiling, it's pretty dirty everywhere as if the floors aren't really cleaned, and you wait for the elevators for an incredibly long time
There's no navigation inside the building, despite having different entrances and a very weird floor numbering system – it turns out D1 to D6 are parking levels, and then the residential floors start from 1
What they call the Elite Apart Hotel is actually a few separate rooms in a very strange, huge apartment building (one of the blocks of the Highvill residential complex)
By the way, there’s no physical key for the room; you enter with a code, and I’m not sure if these codes are ever changed
The code for the main entrance door to the building often doesn't work
This stay was great! The room was warm and elegant, the facilities were new and complete, and the bedding was so comfortable that it made for a good night's sleep
The front desk staff was warm and thoughtful, checked in quickly, and recommended fun places around. The breakfast was rich in variety, both Chinese and Western, and tasted very good
Half an hour away from the snow-capped mountains, the largest shopping mall is right next to it. It's like a new famous hotel in China. It's very cozy, the room is mini, and the bed size is the same as a school dormitory
The hotel is newly renovated, with a comfortable environment and complete facilities. There's a restaurant in the courtyard downstairs. Overall, it's very comfortable. The only drawback is that the rooms are a bit small
A wonderfully clean boutique hotel, the room was immaculately new (it even smelled freshly renovated). The staff was helpful, and any questions were answered promptly. I plan to stay here again in the future.
The room is also very small, but the hygiene is OK, the quilt is clean, and the facilities in the room are complete and clean. I pay in cash and it will be refunded immediately after check-out
Nice hotel, excellent location, there is a discount for purchasing air tickets, the service is good, although the furniture is not new, it is good, the service works well, but sometimes there are inaccuracies with the breakfast schedule
Stayed here for 3 nights, nobody clean my room during my stay, but it’s all good! My room big enough for me and location really good, shops and restaurants nearby, and it’s just few minutes walk from Abu Dhabi Mall!
The location is good, the hotel is also very good, the room is big, the breakfast is also very good, and it is close to the iconic attractions in the city center
The room I stayed is clean and its amenities are in good condition. The hotel staff doesn't speak English, I had to use Google Translate to communicate with them; however they are very helpful
Good hotel in Astana, Kazakhstan
This hotel is centrally located with shops, supermarkets and restaurant nearby. The surrounding area is safe and quiet at night
No luxury, no premium service.
Nice, clean place.
Very good price performance.
An excellent room for two with a large bed, shower and toilet, very warm) the room also had disposable shampoos and even toothbrushes with toothpaste, which was very pleasing, as well as towels and slippers
Plus, on the ground floor there is an excellent cafe with reasonable prices) in general, I recommend it, the service is excellent)
I really like having lunch here, it’s tasty and inexpensive, and the pastries are delicious. I really love buns and cheesecakes. The service is fast, we always find a seat, even if we arrive after 13:00
We arrived at the hotel at 5 am. We needed to spend the night, because. We were in transit to another city
Great hotel. Clean, quiet. The cafe serves inexpensive and tasty food. Ideal for commanders.
The rooms are large and clean, everything is there and works.
The hotel is new, everything is clean. There is a kettle, tea, coffee and sugar. Even a safe. The free breakfast is very filling. The road to the airport is free of traffic jams. The staff works efficiently.
Polite, friendly, explain how to get to the address in the city. They contacted me and informed me about this. I picked it up a month later, everything was safe and sound
Sound insulation is weak, both at windows and doors
The area is clean, well-groomed, cafe and shop, dining room. The hotel is inhabited mainly by shift workers, so it is noisy at night, people smoke in the rooms, and the fire alarm goes off in the middle of the night
It's enough for few hours to stay during crew change.
Not exactly hotel as it called.
Astana, Republic Avenue, 33 Corner of Abai Avenue 🧭 Map
Good budget hotel at a good location
As a regular guest of this hotel I want to share my impressions. The rooms are clean and comfortable, the staff is polite, the breakfast is there to choose from, the prices have rather decreased
Nice hotel. Clean and warm. Silence. Friendly staff. In the center of the old city. I am glad that I chose this particular hotel. Thank you for the warm welcome and hearty breakfast.
Friendly staff, reasonable pricing. Aircondotioned, large tv. Nothing in the fridge though.
In a word, comfortable!) I recommend everyone!
Stuff young, hense lacking a bit of experience.
They were late with processing of my request for an invoice. So I lost two hours
We had luncheons at the hotel two days in a row and all food was good. The service was a little slow due to short staff
The hotel is almost an iconic of the town. The building is not new, I assume that it has been around for a long time. The interior decorating is nice. The place is clean and welcoming when you enter
There was no drinking water in bottles in the room either, it was upsetting. The price is not small for the room, at least the water could be supplied. There was a teapot with two cups, but no spoonfuls of tea or sugar
I liked the room, double, large bright, huge bed, clean. There were even brushes for shoes and clothes. But there was one set of towels for two, one slippers, and one set for washing (toothbrush, shampoo, etc
The location is very central. The suite has plenty of space. Unfortunately in 4 days in our stay ,it wasn't even offered to clean the room, so we had to tell to clean our room and change the towels.
Corporative staff. 👍 Feels like home for foreigners.
My heart melting with the service here. My flight was midnight but the receptionist helping me and give me a seat to waiting. They re cleaness, kindness and welcoming me. No regrets to stay here.
Very beautiful place, comfortable, quiet, calm. Service is high level! Very tasty food! Nice and professional personal. Aura very well! Welcome to this great hotel!
In General, all is well. Freely, warmly, hospitably. All questions from customers are quickly resolved by staff. True, I had a business room.
Loved the stay. Spacious & prime location.
Very nice staff and superb hotel.
No spa. Nice room. Chinese food
Solid hotel and is located in the city centre. Near many different cafes, in walking distance there is round-the-clock currency exchange. The hotel is owned by the Chinese and this is reflected in the kitchen
Very good rooms, pool, gym. The Bar and restaurant are good but not great. Staff does it's best. Location is not the best, bit far from down town. Fair price. Good pace to be you stop by Atyrau.
Sultan Palace Hotel Restaurant review:
One of the best cheeseburgers in town! Bun was fresh and held together well
Same goes with the chicken soup…very light but gets better with every bite and simply add salt to taste. Mushroom soup is standard fare, very good
Great place to stay when in town! Great rooms, attentive staff, spa & gym facilities on-site makes a huge difference!
The Carbonara is prepared in the traditional style but with bacon, and unfortunately, the bacon was way too salty…would’ve been perfect otherwise. Worth the trip over and hotel has a spacious bar and lounge
This time I stayed in room 401. The room is located at the corner of the hotel. It has larger surface than the regular room. Obviously it is more comfortable as I had to stay for 3 days
All good, clean, and convenient,
The gym is a bit too small, the rest is good
Breakfast is continental
Solid 3*!
Nice breakfast, good service, polite and friendly staff like family. Keep it up
Pros.
Spacious rooms
Helpful staff
Good location
Other Restaurants near by
Cons.
Extra charge for room service
Food is average at restaurant
You can somewhat feel the age of the rooms but in general it's a great place to stay. Located in the center of the town with plenty of facilities, offices, restaurants and cafe's nearby
Btw, the mattress in my room was amazing, one of the most comfortable to sleep on I've ever experienced=)
Definitely recommend
I stay here 1 month for working. Bert nice and friendly personnell. Do not try pizza :-)
Stayed for a week during isolation period. Pretty nice units with separate bedroom, living room and fully equipped kitchen. Some units have a balcony, but not all. Service is good. Food is average.
Overall 5* rating.
And, if I had a bathtub rather than a shower as was shown on the photos when reserving my room. Overall, the cleanliness was excellent and the equipment was of good quality
An excellent hotel. There is room in even a washing machine, fridge, stove, oven. When a long trip is just right.
The best hotel in the city of Atyrau
One of the best hotels of the city
The hotel accepts Amex, Visa and Mastercard. And we can always withdraw some cash from an ATM located just at the entrance of the hotel. From quality vs price, this is the best hotel in Atyrau I have been so far
Nice hotel.
Very clean and large room with strong Wi-Fi all over the areas.
More then good restaurant and good service from the staff.
Private room are available for meeting and dinners.
Probably the best choice in town.
There is an air conditioner, although the remote control for it was nowhere to be found. The bed linen and towels are new. The bathroom has a shower cabin with good water pressure, as well as liquid soap and shampoo
Excellent hotel in a prime central location. The rooms are spacious, the Wi-Fi is reliable, the beds are comfortable, and the breakfast is satisfying. We would be happy to stay here again
A hairdryer, disposable toothbrush, and bar soap are provided. The hotel has a restaurant on the ground floor near the entrance. Breakfast is quite good and included in the room rate
There is a coffee machine, a hot water boiler with tea bags, as well as compote and berry fruit drink. As for dinner, the food quality leaves much to be desired — it’s better to have lunch and dinner elsewhere
The downside of the room is that it feels a bit uncomfortable; the layout and furniture could be better. There is no dresser for clothes, and only three hangers are provided