The rooms were clean, and the location wasn't too far from the city center, which was a good deal. It seemed like most everything was within a 10-15 minute taxi ride
Thank you very much for reception clerk Aizhana. She's so cute, always help us with our questions. Also Aizhana have a good English pronunciation 👍
Note for long-term stayers!
+There's a pub in front of the hotel, and the staff were all friendly and the overall cleanliness was excellent
Good hotel, shopping center in the city center, there is parking.
*The breakfasts weren't impressive, the choice and taste left much to be desired. *The coffee wasn't tasty, it was hard to tell if it was because of the milk or the machine, but other guests also made comments about this
Unfortunately, we were unhappy with some things:
*The exhaust fan in the bathroom didn't work, we reported it to the reception, but they didn't solve the problem, they didn't even offer to change the room
Whenever my company goes on a business trip to Shymkent, we always stay at this hotel. It's clean, hygienic, and the service is excellent. Communication with the hotel is also very smooth
nice hotel with a friendly staff and a good breakfast
The best service, The best facilities
Staff were okay and accommodating most of the time. We had problems with the room temperature being too hot and the only solution given was "open the window. " However, it did become better the next day
Temiz ferah bir odası vardı. Çok memnun kaldık tek sıkıntısı çatı manzaralı bir oda vermeleri onu. Dışında herşey güzeldi.
İt is a great place to have emotional times . Eonderful friendly staff
Breakfast with good choice of meals and exellent quality
Nice, clean and comfortable in all aspects. I was during cold time with below -25 dae C outside. It was nicely warm inside and in the rooms
Everything is very comfortable and welcoming! I myself am a resident of Almaty, stayed for 2 days. Calm, quiet, good place to stay. Wonderful restaurant, very wide range of food, not expensive
Their staff members are very friendly and supportive. Location is good for my stay. Restaurant serves decent food for breakfast and dinner. Small but Comfortable room for one guest.
Great location and old Soviet building. Breakfast average but takeaway coffee cups good. Not enough sweet times and cakes were never topped up.
We really enjoyed stay. Breakfast was excellent, room was specious and it was ideally located.
Excellent location in the heart of the city. Lots of services. Nice interior. Lovely staff.
Although the breakfast food selection is not much, it was still outstanding - the bread were fresh, the coffee selection is excellent, fresh cut fruits, and these were sufficient to fill my appetite during my stay for the breakfast!
I would definitely recommend travellers and visitors to Almaty to consider staying at the Grand Tien Shan hotel, its a "GRAND" feeling you wouldn't want to miss! Enjoy
Hotel receptionist were really professionals to help me any cases
Hotel was classic and beautiful
Ceiling was very high and rooms were clean and classical also like old Hollywood movie in good mood
Very quiet and convenient location to famous tour spots and fancy restaurants
I really enjoyed to stay here
Very relaxed and really appreciated
They communicated well, speak good English, and were extremely patient and helpful in answering my questions about the hotel facilities, going to certain places, etc
An excellent hotel with a very pleasant atmosphere. There is everything for a wonderful holiday, cozy rooms with snow-white beds and a spa for complete relaxation
The hotel is not new, but the rooms are clean. Breakfast is sufficient, all the basics are there. The location of the hotel is very good.
There is no kettle in the room 😜 all the rest is good enough.
The suite is quite comfortable and is a good value hotel in Kazakhstan. Turn left and walk along the sidewalk after leaving the hotel. Turn left and there is a good restaurant. The name is in the third picture
Great room size, the mattress was very supportive, good choice between soft and firm pillows, clean crisp bedding, good size shower with good pressure, clean floors and hallway, good selection at the breakfast buffet
It is not listed in reviews and TripAdvisor. The taste is very good and the price is touching. It is not easy for two people to eat for more than 200 yuan. Those who cannot drink alcohol should pay attention
Excellent location, within walking distance of shopping centers, shops, restaurants, water park. Huge comfortable room with spacious bathroom and work area. Breakfasts are excellent, very tasty
Good soundproofing - we lived opposite the elevator, but it is almost inaudible. The staff is friendly and polite
Everything was good, but I want to mention the cuisine in the restaurant! The pike perch was cooked wonderfully!
Excellent hotel, wonderful breakfast, top-notch service, everyone is friendly and will help with any questions! Thank you very much, we will stay with you again.
Very good. The room is cool and spacious. There is a veranda so the view is good. They are friendly and the breakfast is good. I will go back on my next business trip.
clean,comfortable,convenient,good!I will come back next time.
It was excellent, except the front desk was a bit slow.
Room space is good
Cleanliness: So-so
Service: Good
The room was spacious and clean. The location was convenient and easy to find.
I was incredibly surprised to find my favorite Bang & Olufsen (B&O) sound system right in my room—the sound quality is simply superb! The staff is very attentive and welcoming, and details like the selection of books in the room highlight the high level of service
The hotel impresses with its unique architecture, and the interior design deserves special praise: stylish modern minimalism in warm natural tones creates an atmosphere of exceptional tranquility and comfort
The room was perfect—spotless, quiet and very comfortable—and the staff were genuinely friendly. Special thanks to receptionists Turan, Assel, and Beksultan, and to Madina from the breakfast team, who was wonderful
Great hotel! They have everything. We used all the services. The breakfasts were simply amazing.
We were in hotel second time. It was splendid . Excellent breakfast. We want back again.
Great value for money, highly recommended! It was truly an unforgettable trip – great accommodations, great food, and I was satisfied with everything!
Great value for money, highly recommended! It was truly an unforgettable trip – great accommodations, great food, and I was satisfied with everything!
The bathroom mat and hairdryer are from top brands—the attention to detail is impeccable! I'll definitely choose this place again next time! 😄
I stayed here for a business trip. The location is a bit far from the city center, but it's convenient with restaurants, coffee shops, and a shopping mall nearby
* It's pleasantly quiet, being slightly outside the main center. **What I didn't like:**
* The bathtub drainage was poor. * The water sometimes looked slightly cloudy. * The shower temperature was occasionally unstable
Nice hotel, very conveniently located - comfortable beds, however breakfast was not the best I have seen
I'd seen previous reviews mentioning that rooms on the 10th floor were under renovation, so I requested a mid-floor room just in case
It was cleaner than I expected and the breakfast was good. It's old but well maintained.
Qyzylorda, 120014, Kazahstan, Kyzylordinskaya oblast 🧭 Map
I was surprised about the modernity of Kizilorda, and of the Sultan Plaza Hotel. Speedy check-in, friendly service, good restaurant. The room amenities, in particular the bed mattresses leave room for improvement.
I suppose this is the best that Kyzylorda can offer and it looks quite impressive on the surface but stay and you will quickly realise that this hotel is very dated and things only half work
Breakfast was very second rate with cheapish products that really did not taste good and I found the porridge was all I wanted to eat. Hot options were particularly bad
They washed it reasonably but it was very expensive and should have been completed to top notch standard. My hotel was pre-paid but when I checked in they could not find the booking
Travelling through from Almaty to Bozoi. The bed was the hardest bed I’ve ever slept on and as a global traveller there is some stiff competition. Gym ok and spa water was cold
Unfortunately left my shorts and T-Shirt hanging in the bathroom when I checked out. My colleague rang within 24 hours and the missing items were strangely nowhere to be seen
The breakfast variety is average, with more cold food, but the restaurant on the 21st floor has a good view
Very good location, in the city center
The room is quite old and the size is good. The bathroom has a musty smell. Breakfast is on the second floor. The basic food is not replenished in a timely manner. It is not recommended for tourists to stay here.
Right next to this landmark tower, the transportation is generally convenient. There is a currency exchange downstairs, which is very convenient
Generous rooms, friendly staff, good service, good place to stay if you don’t mind the constant offers for “special room services” overnight.
Nice location, old hotel with spacious room. I won’t book again
Aktau, 130000, Kazahstan, Mangistauskaya oblast 🧭 Map
🌞 From seashore 3 min
Excellent hotel, perfect cleanliness, delicious, varied breakfasts, good staff, attentive, I liked absolutely everything. This is the best thing I had in Aktau)
It is indeed a good hotel in the area. Good location, good environment and good service. It is just a little small, but there are too few locals so it doesn't matter if it is too big. The room is not small.
Express business hotel, enough accommodation, good breakfast
Good environment, suitable for business and vacation
The service is perfect, very polite staff, ready to serve 24 hours a day, including room service
The hotel was very neat and nice. If you want to come here, I recommend this hotel.
Being in a foreign country with a language barrier, I communicated through a translator. The environment couldn't compare to hotels in China, but locals said it was very good and offered great value for money
The hotel is located in the prime area and is value for money compared to the other hotels in this region. The staff are really helpful and the receptionists are the most welcoming people. I will definitely visit again.
They did not accept to hand over the rooms until after giving them money for a full day of reservation. It is very bad that paying the amount of a full night for some hours, knowing that I booked two rooms for two weeks
Upon early arrival, they did not accept early delivery of the room until after giving them an amount of money for a day. We arrived at 8 in the morning tired
Facilities: Hair dryer, refrigerator, 220V power outlet.
Cleanliness: Good.
Environment: Many convenience stores nearby.
Breakfast: Average, limited variety.
Overall, still worth recommending.
This was the first hotel we stayed at in Kazakhstan, and also the one we were most satisfied with. The room was very clean and tidy. Upon arrival, they immediately added a crib for us and provided children's toiletries
It also had a mini-fridge and screen mirroring function. The bedding was soft and comfortable against the skin, and I slept soundly after a long journey, feeling refreshed and ready to explore the sights the next day
From service to facilities to location, the value for money was outstanding! I had no disappointments whatsoever! I've already recommended it to friends planning a trip to Almaty, and I'll definitely stay here again next time!
The receptionist was very patient, and the housekeeping staff greeted us with a smile as soon as they saw us. The breakfast was also the most plentiful and delicious of all the hotels we stayed at
I'd definitely choose this hotel again next time! The location is amazing, the room was much larger than expected, clean and odor-free, and the toiletries had a refreshing citrus scent
Astana, 22 Kerey and Zhanibek Khans Street NP 108 🧭 Map
Excellent bar for a late dinner, nice clean room, shower, bed in good condition, mattress rather good, bathrobe and slippers, fan
Nice room,
The receptionists were outstanding. With me not knowing the local language, they helped me with transport.
Breakfast as well was one of the best I had in a long time.
It was a very tidy and spacious room. I had to pay 27 euro for early check in but the room was already cleaned and ready so I wasn’t pleased about that.
It's really convenient for visiting the city center and attractions, plus there are convenience stores and great restaurants nearby, giving it a lively, local feel
The biggest surprise was the breakfast – even though it's complimentary, the variety is impressive, and the taste is just as good as what you'd find at a restaurant. The front desk staff were warm and attentive
Very nice and comfortable hotel
Room are so nice
We liked all
And of course good district
This is my 2 second stay in this hotel after 2 years since my first one Excellent location, good breakfast, comfortable and well equipped room, stable Wi-Fi, cleanliness all these makes this hotel my first choice in Almaty
Additionally, the room is meticulously maintained in accordance with the established cleaning schedule
The location is excellent and the status is very high. Although it is a bit old, it is the best choice if you travel to Almaty!
Location is good qnd have a private parking inside of building. Very comfortable rooms. Two sides exits by car. Totally workable
Had a fantastic 3-night stay! Good breakfasts, convenient location, everything within walking distance.
Karagandy, 100000, Kazahstan, Karagandinskaya oblast 🧭 Map
Our highest respect goes to the entire team of Balkon - the elegant atmosphere, the tasteful interior, the excellent quality and presentation of the dishes – and especially the outstanding service, which is so rarely encountered nowadays, represented by Amina, Radion, and the “ruler” of the bar, Alexander
Good laundry service and housekeeping. Probably the best hotel in Karaganda
My father and I have been visiting Karaganda for the second year in a row, each time staying for a week at the Hotel Senator, which is undoubtedly one of the best places in the city in terms of location, service, facilities, and staff
I cozy and clean hotel in the ity center. Very nice steakhouse on the second floor. Good service
Excellent hotel in central Karaganda. Excellent, professional service at all levels. 2 excellent restaurants and a decent a la carte breakfast. Rooms are very comfortable although yes the walls are quite thin
Good hotel in Karaganda
Pleasant stay. The staff was courteous and responsive. The location was also good with everything close by.
We didn't expect that, Shymkent city and people was good. Our Hotel Receptionist Miss Louisa was very Helpful and professional. I recommend all to book this hotel and enjoy the stay and service from Professional staff
Good hotel with good service, but be aware if you are foreigner and you come to check in late at night the is good chance if you don’t speak Russian or Kazakh there will be some language difficulties
I'm very apreciated about the Tourist Hotel service for cleaning my room and breakfast at bed ;0) My room had brand new interier. So quiet place with nice view and lot of space for rest and living.
Very nice people working at the hotel. In the process of a complete renovation. Would recommend if passing through shymkent.
I really appreciate to Miss Louisa
Don't look outside because its a old property but they have completely upgraded the rooms, overall average experience with value for money
Certainly, Medeo - the best hotel in Kostanay. Wonderful service, comfortable bed, excellent Breakfast. Not how much inferior to the quality of services provided of well-known network hotels. The rooms are huge.
Everything's good, but bathroom accessories are left to do the best. Why skimp on the soap, just take a container with liquid soap and shampoo and refill. Oatmeal with raisins and nuts hard to mess up
Great place. All on the level! Head room is clean, Breakfast is excellent. Perhaps the only decent hotel in the city of Kustanai.
Excellent hotel in a prime central location. The rooms are spacious, the Wi-Fi is reliable, the beds are comfortable, and the breakfast is satisfying. We would be happy to stay here again
Standard hotel with good kitchen. Noise isolation is bad. Newlyweds do not recommend to spend here a romantic night.
The food honestly was not that good. But the waiter service and the restaurant atmosphere is very good.
The location is also very good, you can walk to many attractions, and the opera house is just across the street, which is convenient for watching an opera at night. The swimming pool requires an additional fee to use
I feel safe when buying and happy when using them. There are many varieties of things and they are very complete. It is cost-effective, convenient, and affordable. Overall, I give a good review
I am too lazy to write about every product, so I wrote this paragraph. This is the Nth time I buy things online. The things are cheap and of good quality. They are good value for money
It was good stay. We had all to have relaxing weekend. Breakfast was delicious with a lot of options. Personal was polite and helpful
The room was very large, the bathroom was also large, and the stay was very comfortable
Great size room and amazing location. Breakfast was okay
We stayed there for 3 nights, and we only had hot water on the shower on the first night. Staff didn't really care or at least apologize about that. And there's no one to help you with the luggage, their service is poor
We were in hotel yesterday.We liked this hotel.The best atmospheric. Breakfast are tasty.
Checked in quickly, pleasant staff at the reception desk. You need to pay a tourist tax (not expensive). It’s literally 30 minutes from the airport. The rooms are clean, spacious and have everything you need
Great hotel, located in a cozy place. Excellent service. Magnificent interior.
Samson is a cozy and stylish lobby in the city. Beautiful paintings and a statue. A gorgeous staircase, but lacks railings. On the second floor is the Balcony restaurant. Quite an interesting layout, divided into zones
The bar is a cozy place to hang out with friends. The live music is great, Madina is a great singer, such a rich voice! All the bar staff are friendly, polite, and competent.